Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cashback

Want to know how, when upgrading my phone £150 cashback was mentioned. What does this mean?

Resolved! Unauthorised payment from remote games

Hi, I recently went to pay my monthly bill and I saw the tariff charge was a little more this month so I went to find out why and it says on the things I bought that I made a payment of £4.50 to remote games, I don't even know what it is nor have I e...

Resolved! Text message issues

Every text I send this morning arrives with relevant person, they reply etc but then 10 minutes later I get a ping on my phone saying that the message could not be sent but it did.It's doing my head in, any suggestions?

Resolved! Device plan reset

I cancelled my upgrade on the 14 day cancellation policy I sent the phone back yesterday. I rang up today to get them to cancel it and put me back on my old tarriff. They said it would take 24 hours.My minutes texts and messages have gone back to my ...

Resolved! Cancel tarrif but keep device payment

Hi I am looking to cancel my tariff contract as I have moved abroad and will need to buy a new sim for a new number and to be able to get 3G/4G here, but I will still need to pay monthly for my device payment, I couldn't find a way for cancelling the...

Resolved! Change my O2 Spend Cap

When I took out my plan, I chose to have a spend cap on my account. How do I change the amount that I set? I'd like to increase it by a tenner to pay for my Apple Music subscription via O2 Billing.Thanks in advance for the help!

Resolved! Cancelled Order Still Out For Delivery

I ordered the iphone 11 on 14th September. I then cancelled the order on the 18th September. I was told by the woman that the order had been cancelled as it wasn't yet dispatched as it was on pre-order. I was also told to wait 24-48 hours before I ca...

Resolved! Swapping number to new sim

What's the process for swapping a number from an existing o2 account to a new account? I currently have an o2 refresh and will be settling the device plan tomorrow. Can I just cancel the current contract and swap the number over as normal? Or is ther...

Resolved! Is this a scam O2 website?

Hi all,Got some replies on gumtree and one was from a EU mobile number and it became clear that the person was a timewaster.Got a message from "O2" this morning that I have sent a text to an international number for the first time and to login and ch...

Resolved! Slow 4G on Trains?

Due to a job change I now have to regularly travel from Southend on Sea to London via Train (c2c). Annoyingly the 4G speed is terrible. I tend to have plenty of 4G signal, although it's very slow to the point where it's taking 3/4 minutes to load for...

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