Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Roaming not working

My roaming isn’t working in France. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. I have tried changing the apn to mobile.02.co.uk still nothing

Resolved! airtime plan contract query

Am I likely to be tied into my airtime contract in the same way as my device contract? I took them out Jan 2018 for 24 mths, but I want to shop around for a better airtime deal as I need more data. Would I pay a penalty for swapping to a different ne...

Resolved! Travelling to Egypt

Im going to Egypt next month and my call plan isnt covered for this country. Whats the best thing to do that wont cost a fortune. thanks

Resolved! Data query after recent upgrade

I recently upgraded last week with o2 refresh. I was on a 3gb tariff and now on a 15gb tariff. Today i received a text from o2 saying id used all my inclusive data. On my O2 it says i have 12.99gb left. I have tried rebooting the iphone, taking the s...

Resolved! Calling abroad

Hi. I have a UK number. I am travelling to Germany in April. I have unlimited UK minutes and text.Will I get charged for calling or texting a German number whilst in Germany? If so, how much?Could you send me a link to charges for calling within all ...

Resolved! Roaming charge in Turkey

I was recently in Turkey and mt iPhone XS ios 12 with me. As soon as I landed I turned off data roaming with just wifi on. I was charged £24.70 over 2 days for services abroad while data roaming was off. Why? Derek

Resolved! travel

Hi Will my phone work in Cuba

Deposit Refund

I took out an O2 contract in early April 2019. When I took out the contract I was required to pay a deposit of £275.00, which I did.I was told (and also did some research of my own to clarify), that after the third successful payment, the amount woul...

Swap persistantly faulty phone.

Hi all,I want to swap my persistantly faulty Samsung Galaxy S9+ for a different make/model.The speaker assembly on my phone keeps failing, which crackles and distorts the sound. (unpleasant to hear).I had my first phone repaired. (The courtesy phone ...

Roaming in Rhodes, Greece

HiI’m off to Rhodes next week and have been reading up on the possibility of connecting to Turkish network(s) whilst there, and therefore being charged for roaming outside of Europe. I’ve switched from auto to set my network selection to O2 manually,...

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