Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Pay Monthly Roaming in Croatia

I'm a Pay Monthly customer and my next holiday is to Croatia this October. I've been told two different stories about roaming there. I've been told it comes under free roaming then I've also been told that I would have to pay for roaming out there. C...

Resolved! SIM Card Not Provisioned - Out of the Blue

Hello EverybodyWent to use my phone this morning (Unlocked Samsung Galaxy S10) and it says "SIM 1 not provisioned" so, swapped SIM into another phone an old Nokia E72"SIM Card not registered" put another network SIM in my phone and its fine. Tried SI...

Resolved! order new sim

i lost my sim can i order a new one please the number of the sim was [Removed personal details] can i keep this number thank you can you send it out to my address thank you.

Resolved! Apple Watch

Can I get a Apple Watch with no upfront fee

Resolved! Network SOG error. Sim card not provisioned after adding wifi calling

I'm a o2 business customer for over 10 yrs and never really had an issue but this may make me move. I called business to add wifi calling to our account. It had previously been activated but we've recently bought new phones and swapped our contracts ...

Resolved! Cancel

I would like to cancel my contract

Data

Hi, I've been trying to add more data to my account for 3 days via my o2 and 2202. I'm informed there are no bolt ons for my tariff - this doesn't seem right as I've been able to do it in the past. When I then try to do it via a livechat, the additio...

Resolved! Extra charges on my bill

I've noticed my monthly bill has been getting higher when I checked it I've been getting billed £3 every now and then from something call stripey giraffeCan anyone tell me what this is and how i can stop this

Poor signal

For the last 9 weeks I have been trying to get in touch with you guys at 02. I have managed to get through a couple of times only to be cut off at some point.Signal in my area for the last 9 weeks has been poor or even non exsistant.I have an iPhone ...

Resolved! I would like to cancel my account

Greetings. I have moved away from the Uk and have no further need for an O2 Sim card and account which I have, at the moment. May I ask if it is possible for me to cancel my account with O2?Thank you.

O2

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