Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Account balance in credit

Hi, if for example my bill was £30 a month and I decided to make a payment of £60 to my o2 account, then obviously my account would be in credit by £30 which would just go towards the following months bill.If in the meantime I was a bit strapped for ...

Credit withdraw

I was briefly a pay as you go customer and was nearly £20 in credit.Then returned to monthly payee.Can that credit money be returned to my bank or will credit cover 2 months payments ?

Resolved! Unhappy with phone

I have upgraded to a new phone but it already has a crack in the back and the finger print lock keeps not working am I able to return it

Resolved! Sim

Hi I've currently had my phone stolen, I have got a spare one but wanted a new Sim with the same number to use for it would this be possible

Resolved! Pay contract off

How do i pay rest of my contract off? Then i want to get a cheaper tariff

Resolved! Pay off Device Plan and cancel contract?

Hi guys,As the live chat wasn’t the most helpful I am looking for help on here.I am currently paying for 3 contracts and possibly cancelling one of them, would o2 let me pay off the rest of the device plan (£120) and cancel my contract or is there a ...

Resolved! Discount

How do I add my student discount to my air time plan

Resolved! Upgarde problem

Hi, Ive made an upgrade order and everything looked ok until i went to check out an error poped out at the end and ive sent email to my basket to my email, no email until now (15-20 min later) and i saw that even tough that my order is not showing an...

Resolved! Order not showing on my account

Placed an order for a new phone, received confirmation email for order, dispatch email hasnt been sent been two days, check for my order on 02 account order not found. Upfront payment taken out of my account. Still don't know why order still hasn't b...

Resolved! Discount code

How do I enter my discount code?

O2

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