About Asa

Asa · 13-09-2019

I recently purchased the XR on contract and noticed a 14 day return policy for an exchange. I have since realised the new iPhone 11 is due out and contracted 02 customer services about an exchange. They told me I would have to return the XR 1st (whic...

Asa · 13-09-2019

I get that as well! Again my point is just say for example I want the XS. I am being told I have to cancel this contract then reapply via credit check yet again to see if I can get the XS. An exchange to me is swap phones and pay any difference and n...

Asa · 13-09-2019

I understand that. My issue is why am I being told that I need to cancel this contract and reapply for another one when it clearly states (exchange) to me that is not an exchange????

O2

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14 day policy’s on return for exchange

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