Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Charged by number

I received some texts the other day from 66299 saying I was being charged for texts by them. I never signed up for these. I have since blocked the number. I looked back at my bill and saw that I was charged again for a premium number that I never ask...

Resolved! Cancellation form

I’ve refreshed my phone on an early upgrade and I am using the 14 day cancellation policy as I’m not happy with the phone. I only got the phone 4 days ago.I have just filled out an online cancellation form and sent it off with the phone via the post ...

Resolved! Cost to receive call from Australian phone number while I’m in the UK

I’m on Pay monthly, (unlimited minutes). My daughter is in Australia & has an Australian SIM & number. She has free calls to U.K. numbers but will I incur charges receiving calls from an Australian number ?

New SIM card doesn't seem to be working

Hello! I recently upgraded online from an iphone 7 to an iphone XS. When I received the phone there was a new SIM card included which I installed and did the online 'sim swap' yesterday. Almost immediately the signal was lost from my old phone and th...

Resolved! Upgrade

I am nearly at the end of my 2 year contract and I was wondering if o2 give decent offers or discounts to existing customers? I've only been with them 2 years

Resolved! Work related discount

Hi there, I sent you a message in order to set up my work related discount and have still not received an email. My employer is portsmouth city council my email address is [Removed] This is in my married name and I can provide evidence of my marriage...

Resolved! Changed to data plan and no stuck!

I have used O2 as my mobile provider for years and it’s always been offering me an upgrade, even though I have only ever used sim only contracts.I decided I would use the offer to purchase an IPad, however it was not made clear that this would also c...

Resolved! Contract and sim change

I switched to a sim only contract 3 days ago. It was done in an o2 store. The guy did a sim swap as I have an issue with voicemail he thought to eliminate the sim as the cause. Since then I can't receive calls and texts nor have I data. When I call m...

Resolved! How long it takes to process my order ?

I have placed new iphone 11 pro max contract on 13/09/2019I got legal documents CCI and Secci pdf and another email says we received your order . We will process as soon as we can . £30 upfront cost left my account. I know iPhone not in stock now. Bu...

Resolved! Phone

How can i change my billing date

O2

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