Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Tariff Upgrade Stuck 'In Progress' for 4 Days!

I purchased a tariff upgrade on Tuesday (9 July) and since then the upgrade remains 'in progress' on my O2 portal. I have been passed from one team to another and spent hours on the phone but no one is able to help. I was told yesterday that CPW had ...

Resolved! Charges abroad

Hi. We are going to Turkey next week. Will we be charged extra if we use our phones whilst we are there?

Resolved! lost phone

Hello. I have lost my phone IMEI number is [Removed]. Police akcknowlegement number [Removed]. Can you help me replace it please. Doug

Resolved! cant use my data

OK so I had a contract with o2 I had a samsung S8 plus with 5GB of data and unlimited text and calls, I was a few months away from a upgrade (3- 4 months) so I decided to pay it off the difference and upgrade to the samsung s10 plus with 40GB of data...

Resolved! Puk code

Samsung S9

Resolved! No network following number swap

Anyone had to wait 5 days for any network coverage following number swap?

how do I change my card details for monthly payments

just received a new visa card ...which means my old one held by 02 will soon become invalid is there a link to change my card number

Resolved! Roaming not working

My roaming isn’t working in France. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. I have tried changing the apn to mobile.02.co.uk still nothing

Resolved! airtime plan contract query

Am I likely to be tied into my airtime contract in the same way as my device contract? I took them out Jan 2018 for 24 mths, but I want to shop around for a better airtime deal as I need more data. Would I pay a penalty for swapping to a different ne...

Resolved! Travelling to Egypt

Im going to Egypt next month and my call plan isnt covered for this country. Whats the best thing to do that wont cost a fortune. thanks

O2

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