Solved: Cancellation form

Ciaranf951 · ‎18-09-2019

I’ve refreshed my phone on an early upgrade and I am using the 14 day cancellation policy as I’m not happy with the phone. I only got the phone 4 days ago.

I have just filled out an online cancellation form and sent it off with the phone via the post office.

Anyone had any experience with this and how long it takes from now for the cancellation to go through? Just wondering how long as I’ll want to change my phone when it’s gone through.

MI5 · ‎18-09-2019

@Ciaranf951

Check the tracking details online to see when it's delivered to O2, then call customer service to chase them to scan it in. If you don't chase then, it can take 2 weeks before they get round to it.

Once it's scanned in, you can request the exchange.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎18-09-2019

@Ciaranf951

Check the tracking details online to see when it's delivered to O2, then call customer service to chase them to scan it in. If you don't chase then, it can take 2 weeks before they get round to it.

Once it's scanned in, you can request the exchange.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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