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Has o2 paid my contract off ?

JWF98
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I did the upgrade on us that o2 advertised on there app saying upgrade now and we will pay off the rest of your contract on us, has that now been paid ? I won’t be getting a huge fee in the bank to be paid
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jonsie
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If you upgraded you will pay the new tariff plus a pro rata amount up until your billing date.

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JWF98
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I have already seen my bill which is 50 pound I don’t see anything else plus can never get through to anybody at o2
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MI5
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@JWF98 

Your upgrade fees are automatically waived.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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JWF98
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How do you mean ?
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