Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How do you empty an upgrade basket?

Hi all, hope you're all staying safe and well.Yesterday my wife went through the process of upgrading her phone. But when it got to the end, AFTER, it took card details for the O2 refresh payment (I was paying this part), it asks questions about empl...

What does waived off mean

Been told my upgrade fees may been waived can anyone explain what that means ?

Resolved! How to i order a 5g sim?

I have the galaxy s20 plus 5g and I am on sim only, how to i change my sim to 5g sim?

Swapping from o2 monthly to pay as you. Keeping same number

Hi I really need some help. My monthly contract ends on 30th April. I have ordered a pay as you go sim as it’s a better deal. However I can’t contact o2 customer service because of the virus. Tried ringing 202 like it says but I get cut off as it’s n...

Resolved! Tethering to mobile in Eurozone

I am currently in Germany and need to connect my laptop to the internet.I would like to tether it to my mobile.Can anyone tell me the tariffs and Which is the best bolt on to use for it?

Chosen wrong tariff package

Hi Can anyone help please? I've misread the information when choosing a new tariff and I've chosen the wrong one. I can't find a way to speak to O2 to sort it out? Any advice gratefully received. Tracy

Upgrade Disney Plus

Hi, I upgraded yesterday to the iphone se2020 which isn't released until the 24th, I get 6 months of free Disney plus. I thought it might be in my extras today, any idea how long it takes to go onto your account?Thanks

Phone Upgrade Code

I'm trying to upgrade my phone online as mine has broken this morning, I've added to my basket and all fine until I need to send a code to continue - looks like the only option i have is to send this to the registered o2 number - which is the broken ...

Has o2 paid my contract off ?

I did the upgrade on us that o2 advertised on there app saying upgrade now and we will pay off the rest of your contract on us, has that now been paid ? I won’t be getting a huge fee in the bank to be paid

Resolved! eSIM

Hello, I am tryign to order an eSIM via calling 202 and the lines are going crazy and cant speak to anyone from Or. The 02 shops are closed because of covid19-so any ideas how I can order sn ESIM? would be great if O2 could add a lin on their website...

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