Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Refund of overcharged bill

Hi , I did. See somewhere that 02 was not going to charge extra as in 02 text or data for last month , the starting of lockdown . I have been charged a lot but I cannot speak to anyone

Click and collect order

Hi I got a notification my click and collect order was ready in store the day before the shop closed due to COVID so had no opportunity to collect It. I then received an email saying I if I didn’t collect my order would be cancelled. I checked the in...

So how to get help

I have a bill query - but apparently only meant to speak to O2 for upgrades and cancellations. So who am I meant to speak to about a hike in my bill!My bill has been 56.37 a month every month.Added the for subscription to Disney 5.99 a month, but the...

O2 Tablets

Hey Are O2 pay monthly iPads locked to me in the sense of my mobile etc? I see they come with Data, but if I want to gift it to my wife as a present, can I order one and set up monthly plan linked to my O2 account but she use it with her iCloud etc. ...

Extra charge for premium service

Good afternoon,I have problem with extra charges for premium service from 66299 number. I blocked this number, so i not recive any more messages or phone calls but they still charge me. Can you stop meaking phone call and messages from this number?

Does O2 Price Match?

I've been an O2 customer for many years. But the last few years I have opted to upgrade through Carphone Warehouse because I could get a plan over 24 months for the same monthly price O2.co.uk want to charge me over 36 months. Now O2 no longer deal w...

Nano sim

I am upgrading but will need a nano sim. How will I transfer data from old phone?

Tariff charge higher than what my contract says

So my tariff charge is almost £10 more than what my contract says on paper. Why? I've checked if there was any unexpected charges or anything, and there is none. So why is it almost £10 more?

my bill is too high this month, I would like to stagger my payment

I went abroad and incurred some unexpected costs. Considering all that is going on at the moment I am unable to pay it all in one go so would like to spread the payment. I cant seem able to speak to ANYONE at O2 about this so dont know what to do. An...

New contract order

I placed an order for a new contract phone, I paid £100 upfront fee and the order was accepted and I received the confirmation pdf file including my new phone number. This morning I received another email informing that my application has now been de...

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