Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Paypal

Hi there I tried to upgrade last night go all the way through, got to pay with PayPal but it came back saying unable to use PayPal at the moment. I have looked at my PayPal account and the upgrade amount has been taken with no order

I want to exchange upgraded phone

Hi,I upgraded my phone today. But wanted to look at exchanging for s10 plus. How do I do this? And are there any tariff changes or additional charges made?Thanks

Trying to cancel contract - Cust Service hangs up!

If anyone can help I’d really appreciate it.I need to cancel my O2 contract ASAP. As far as I’m aware I have to phone to do this. Have tried multiple times and entered the password etc and got all the way to being transferred to someone, for an autom...

Resolved! Changing tariff

I am currently on a Sim only, 40GB data pm, 18 month contract. An O2 email sent on 6th April advertised upgrading to a 50GB tariff for an extra £5 and that "You’re free to move your data down (or up) each month and there’s even tips below to make you...

Enable Wi-Fi calling

I recently has my new sim and have a WiFi calling enabled phone but when I try to activate it says I need to contact o2. Even if I try too add it via my device and connections in the app. Is there anyway of getting this enabled without calling o2 esp...

Resolved! 5G

I have upgraded to a 5G phone, will the new phone come with a 5G sim for me to use? I currently have a 4G sim. Thanks in advance

Error at last step ordering a SIMO

Grrr. Got to the last page of the order process, having entered my bank details and a payment card to be greeted with this: You can't use this service, or your code limit has been reached.To continue with your order, you’ll need to go to one of our s...

Pay monthly upgrade

Hello. I have question about Pay Monthly contract.End of the month my contract is ending. I don’t need new phone at the moment but I’m thinking to get iPad.I’ve found iPad plus 10GB internet for 27£. The question is- if I will take the iPad the inter...

Resolved! Problems setting up a hotspot

Hello fellow users. I am trying to set up a hotspot on my phone (LG D-821), but can't get it to work. I set up the hotspot as per the instructions. My laptop can see this and connect to it, but it isn't connected to the internet. Nor is my phone. It ...

Resolved! New customer

I've not received my new sim card. I don't know when I am gonna get it. Its more than a week now

O2

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