Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Late payment-will I be cut off

My bill payment was due in the 28th march and due to the current covid-19 situation I am unable to pay until the 9th april. I've tried to ring but I know lines are extremely busy at the min, Am I going to be cut off before I can pay on the 9th?My nex...

Hi

I cannot call . Iya the 4th month in a rol , when you cut my SIM . I lost my job because i cannot call

Mobile Data

I can't get my mobile data to work even though I have it switced on

Resolved! Blocked account so can't contact support

Due to the ongoing Corona Virus pandemic I'm unable to pay my bill until the 20th of this month. My phone and services have now been blocked so I can't even call the payment team to discuss this. I work for a charity that supports unpaid carers so my...

Fraudulent phone contracts

Hi so long story short. Thought i was taking out a new iphone 11 contract with a company called Mobiles.co.uk. £40 a month. Got sent 4x iphone XS through the post. Rang the company and turns out they made a "mistake" and to send them back to there wa...

Data problem with new phone

Hi guys, I have a new phone (samsung S9) and replacement SIMthe cellular elements of the phone work fine - calls and textsI can't get dataI have gone through all the usual troubleshooting in settings - mobile network etcit does connect to wifii check...

Return new damaged phone (14 days)

Hi @Marjo , @Martin-O2 , @EmilieT I received my new phone today (03 April) which was an upgrade. It, unfortunately, has a crack in the camera lens and I would like to ask for an exchange. It's not possible to speak to customer support regarding this ...

Nano sim

Ive upgrade my phone but need a nano sim. I cant contact O2 about it and the shop has closed. I need my phone as I am a frontline worker and cant keep charging up my old phone! Any ideas please.And I need to keep my old number

Charged for my ‘Free’ Extra

Bought a mobile contract with o2 after the promise throughout the media of 6 months Disney plus on us. However this month the first month bill has come through and I’ve been charged for it. I spoke to the team on the phone who stated just select the ...

Defer Payment

Hi, I've been trying to contact O2, and as usual, O2 only contacts you when there's a payment issue to them, and not for anything else. I'm trying to find a way to defer a payment that is meant to happen, but I'm unable to convey this to O2, as the m...

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