Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I want to cancel a mobile dongle

How can I cancel my mobile dingle [Edit: topic title clarified]

Gateway deposit

Dear community I'm o2 customer since 13.11.2019.That day I was asked to pay CUSTOMER GATEWAY DEPOSIT. Store manager explained how does it work and mentioned that deposit will be paid back after 3 months. 13th of March was 4 months after purchase. I h...

SIM not working in new phone

I’ve upgraded to the iPhone Xs but my sim isn’t registering in the phone. It’s working fine in my old phone. No one is available at o2 to take my call and no one’s available for an online chat. How am I supposed to get this resolved...?

Removing spendcap

O2 website no longer has live chat and no one ever answer the 202 line. How on earth am I supposed to remove the spendcap given that's the only 2 options to do it. Very frustrating.

Why am I charged for picture message I did not send

I have two charges for picture messages I did not swnd [Edit: topic title clarified]

Moving to Sim only pay monthly deal

So i want to move my contract, which ends this month to a sim only Pay monthly deal, i dont need a new phone and quite happy with what i got so for £20 a month i can get a better deal than im on. But all the upgrades i am offered are better phones an...

Tablet off with/without Airtime Plan

Hi all, I've had an email from 02 with an offer for an iPad for £20 p/month. The small print says it's £11 for the device and £9 for the airtime plan, however, I wouldn't really need an airtime plan with this but could really make use of the device. ...

Failed Delivery

Hi. So I would have received my new phone yesterday, but O2 seem to have messed up the postcode, so the delivery failed. I've talked to DPD and they can't fix it without O2 instructing them, and I literally can't talk to O2 - they're not taking calls...

Changing my number internally

Hi i have just opened a new contract with O2 via a 3rd party as it was significantly cheaper than my existing contract. I am trying to move my old number onto the new simcard. I have filled out the transfer number form online and recieved a text mess...

New to O2

Hello all. I am new to O2 and ordered a sim only deal on tuesday and was wondering how long they usually take? I understand the current situation of everything being slower so i was wondering is there a way i can get an eSim without it having to be p...

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