Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim Swap not worked, Help!

Hi,I received my new phone today (switched from Huawei to iPhone 11). I've completed a sim swap (texted to 20220 as per instructions). My old sim has been deactivated but my new one hasn't activated. It's now been 6 hours without any network coverage...

Resolved! Access to sites

I'm trying to get on some sites but being denied can this be fixed

calling a mobile number in ireland

i keep trying my sons mobile in ireland (an irish mobile) i am dialing all the right codes but just get 3 bleeps and cut off . i dial the same number on a landline and get through . I have paid the extra £3 to dial abroad for 1 penny a minute but sti...

Resolved! Porting within O2

Hi, i am coming to the end of my contract, and have purchased a new Samsung phone and contract from a third party online shop as O2 just couldn`t compete with the deal i was offered, my problem is, i would like to keep my old number.I have no joy at ...

Resolved! Tariff Help!

Hi, I am due an upgrade so thought I would get one now as O2 have the Disney+ offer. I have a Samsung Galaxy S20+ which I bought outright so am looking for a sim-only tariff. I found one that looked good, 100GB data, unlimited minutes & texts for £20...

Resolved! Apple watch

I put in a order for a Apple Watch series 5 before midnight for next day delivery but no email yet about dispatch, had all my contract terms through by email tho

Resolved! Bar on phone

I have a bar on my phone as I was unable to pay my bill due to being out of work because of coronavirus. I’ve tried phoning customer service but no help can’t get through to anyone. What can I do?

Resolved! Overdue bill disconnected during covid19 pandemic

Hi, during this corona virus pandemic I’ve tried relentlessly to get In touch With O2 to discuss my overdue bill which I wanted to delay until I receive money. I’ve called 5 times, messages state no one is available. I’ve emailed payments and mycare ...

Resolved! International call through work zoom

Hi I have just revived a text to advise I am being charged £122 for an international call. I have never made an international call so when checking the bill have realised it is due to a zoom work call which my phone connected me to! I cannot afford t...

Resolved! Payment

Hi, I would like to postpone my payment date.

O2

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