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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237871 Views
  • 2 replies
  • 2 kudos

New phone sim swap calls and receiving texts not working

Just upgraded and done a sim swap I can use data and send texts but I can not send/receive calls or receive texts. It is now coming up 24hours since I did this my old sim is now not working and I cannot contact support as live chat is not working and...

CrackFox by • Level 1: Joiner
  • 1175 Views
  • 1 replies
  • 0 kudos

Resolved! Spam text

when i usually received a text from O2 it's title O2 UK but I received one yesterday from a mobile: +44 7464 848670 advising that we are unable to process your latest bill. In order to avoid fees, update your payment information via: a web address. H...

Beath79 by • Level 1: Joiner
  • 341 Views
  • 1 replies
  • 0 kudos

Pac code/porting time

Hi all, with everything that's going on atm, am unable to use chat to ask this question, so was wondering if the community could help? At time of purchasing new SIM only deal I provided the pac code from my previous provider. When the new SIM arrived...

Cc110 by • Level 1: Joiner
  • 669 Views
  • 2 replies
  • 0 kudos

Deposit refund

Hi guys any advice how to claim my deposit when I paid three month ago I tried to call 202 but keep sayin check my 02 app and in 02 app says get in touch with us for refund Is there any other number to call regarding deposit refund ?thanks

Miran by • Level 1: Joiner
  • 516 Views
  • 2 replies
  • 0 kudos

Resolved! Phone not arrived and saying there’s no orders in my account.

I’m wondering if anyone can help me and shed some light on my query. I purchased a phone and new contract of Friday and opted for the next day delivery of Saturday morning. I understand with everything going on at the moment that there is delays in t...

Ellie5 by • Level 1: Joiner
  • 1621 Views
  • 5 replies
  • 0 kudos

Track my repair

Hi, my Samsung galaxy S10+ Was dropped and smashed and stopped working instantly, I took my mobile to local branch, they sent my mobile off to get a quote on how much it’ll cost to repair. That was 18 th March. Now, since all stores are closed, all l...

Michael12 by • Level 1: Joiner
  • 473 Views
  • 1 replies
  • 0 kudos

Payment date

How do I change the date my direct debt comes out my bank

Cally1 by • Level 1: Joiner
  • 447 Views
  • 2 replies
  • 0 kudos

Question regarding upgrading and credit checks

Hello everyone I am a SIM only O2 customer, i have been for a few months now, i just logged into My O2 and was offered an upgrade, i had a look at SIM only deals i could 'upgrade' to - i found a deal i quite like which is £20 cheaper than my current ...

Resolved! Activate sim

Hi I'm trying to activate my partners phone which is on my account, if I text swap sim from my phone as hers has no connection and enter the ssn from her new sim will it activate her sim or will it change my sim to her number??

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