Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18748 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 189013 Views
  • 2 replies
  • 2 kudos

copy of my last

I have recently ended my tariff with O2 and now I am trying to view my last bill but of course they do not regonise my number now its been terminated I also cannot speak with anyone as when they ask for the number they say it does not exist

Joyceval by Level 1: Joiner
  • 315 Views
  • 2 replies
  • 0 kudos

Resolved! Difficulty paying my bill due to no job

Please note I have lost my job due to convid-19 and I’ve got no income to pay my bill and I’m really worried regarding this and don’t know what to do as I can’t get in contact with 02

jane46 by Level 1: Joiner
  • 703 Views
  • 2 replies
  • 0 kudos

SIM SWAP

hiis there anyway to swap my sim without contacting customer servicethe online sim swap is downi got a new phone yesterday and sim card to swap, i sent the text from my old sim and they swapped it to the new onenow i cant receive texts but cant send,...

hdegan by Level 1: Joiner
  • 1059 Views
  • 4 replies
  • 0 kudos

Resolved! Overcharge

Hi, I have being paying the same amout each month for my contract which is £13 something but my laast bill was £28+ , what the hell. I use WiFi all the time but now they are charging me for Gifs, and imogies. The same with my Partner her bill went fr...

KevSmeg by Level 1: Joiner
  • 947 Views
  • 5 replies
  • 0 kudos

Paying too much

Hi, I believe I am paying way too much for my phone contract! Other of my friends pay around £40 for an iPhone 10 and some of my my friends pay £50 a month to have the very latest iPhone. I am playing £50 for an iPhone 7. Please can someone assist on...

Becca1 by Level 1: Joiner
  • 702 Views
  • 2 replies
  • 0 kudos

Resolved! Delayed Payment

I've got a direct debit payment to be made in 2 days and i was originally calling 02 to ask if i can push the payment up to the 14thHowever their lines at the moment don't seem to have the option for notifying 02. I'm thinking of recording down the d...

Khal by Level 1: Joiner
  • 669 Views
  • 4 replies
  • 0 kudos

phone

so i went onto my bank account and i have realised the money i payed a week ago for my new phone is still on the pending? is this because they can’t process it because out of stock or should i be worried that it hasn’t gone through?

Resolved! Possible scam text?

I just received a text saying that my monthly payment (due tomorrow) couldn't be taken and to click on the following link to "update my payment details". As nothing has changed with my bank account I am very suspicious of this - anyone any ideas? Als...

LyndaC by Level 1: Joiner
  • 472 Views
  • 2 replies
  • 0 kudos

Unknown MMS charge

I’ve been charged for sending an mms to an unknown number. I received two text messages from the same number a few days ago. I do not recognise the number and most definitely did not send any messages

Aine by Level 1: Joiner
  • 238 Views
  • 1 replies
  • 0 kudos