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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 235895 Views
  • 2 replies
  • 2 kudos

SIM installation

hi I have got a Samsung A20e and have installed the new sim in the sim 1 slot but it does not appear to be recognised....says Sim not provisioned and emergecny calls only also when have tried to call from new phone...says not on networkwhat have i do...

shanagh by • Level 1: Joiner
  • 407 Views
  • 1 replies
  • 0 kudos

Upgrade sim only plan

HiMy current plan is 60gb, unlimited calls and texts for £28 a month. I’ve just been on my o2 and seen that I can get the same but with 100gb for £20 but it says limited time ends 13th may, I know it sounds stupid, but will it go up in may?Thanks

Moothedog by • Level 1: Joiner
  • 350 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel contract

Hi I want cancel my contract is finish 2 May 2020

change device plan direct debit

I know I can change my direct debit info my my tariff in the my O2 app but it doesn't let me change the direct debit details for my device plan and with no way to contact O2 at the moment my device plan isn't going to get paid unless I can change my ...

trying to port my number to 02

Hi GuyzIm trying to port my number from vodaphone to 02, i have filled in the online form supplied the pac code, but it keeps failing saying answers dont match, its aking for a password i use to speak to customer servcies, i havent set one, so it ask...

bigal993 by • Level 1: Joiner
  • 1302 Views
  • 4 replies
  • 0 kudos

Resolved! 2 contracts

If I have a contract on one sim and bought a new sim... can I add the new sim to the family plan?

Resolved! Phone upgrade

Hi my phone is due for an upgrade. I found a good deal on a different network EE on carphone warehouse where I originally got this phone from. Do you match deals? And also if not then how do I cancel my contract with the o2 network and find out if th...

GIBBO96 by • Level 1: Joiner
  • 351 Views
  • 1 replies
  • 0 kudos

Resolved! Get service back

I have paid my bill in full yesterday, and now my service had been disconnected. I need this sorted asap as this is not acceptable

International text messages

I returned from Marrakech a couple of weeks ago and having received my most recent bill noticed that I have been charged for 20 text messages on the day I left when I actually didn't send any. The bill shows the messages as being sent within a two mi...

AG13 by • Level 1: Joiner
  • 327 Views
  • 1 replies
  • 0 kudos
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