Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unexpected Charge - need refund

I have been charged £57 (!!!!) for Minutes on last month’s bill and have absolutely no idea why. I have unlimited minutes on my plan, and did not call anyone overseas or spend any time overseas. I’m not able to double check my Feb calls as I only jus...

Resolved! Voicemail & hotspot not working

Since updating my account to monthly sim only, my voicemail and personal hotspot have both stopped working.My connection is also very poor - often I’m unable to stream videos from my phone.

Resolved! Upgraded refresh

Hi everyone So I have had a sim only contract for a lot of months now and when I checked on Friday night it said I could upgrade my device, so I choose to upgrade to an iPhone 11, the upfront cost was took from my account and I had recieved emails of...

Resolved! new sim from upgrade doesn't work

I have just done an upgrade from an old number on my account and have got a mobile broadband device. I requested a new sim as I don't have the one anymore from the number I upgraded. The device arrived today and I put the new sim in and it doesn't wo...

Resolved! Incorrect Account Charges

Hi, I sined a contract on10th March 2020 for £67.00 per month, both my first bill charged at the end of April 2020 £69.72 and normal regular bill £68.80 are too high. I checked online and it has been set up for the wrong amount £57.34 plus £10.66 VAT...

Resolved! How to cancel Bolts on?

Hi guys,Just wondering how can you cancel your bolt ons? So that i would not pay an extra on my account? Try to call their customer service and 202 as well but nothing helps.

Resolved! Which is the best way to receive tracking information on an accessory order?

According to DHL, it has been delayed. Regarding why and when it will be possibly delivered I must contact the sender (O2). O2 is unreachable by phone and myO2, due to he pandemic, understandably. I'd love to know if there's a more efficient way to c...

Resolved! 20Gb data SIM only contract only offer for £15 a month - is there a catch?

I am thinking of becoming a pay monthly SIM only O2 customer. I have seen O2 currently have a 12 month contract offer for 20Gb data with unlimited minutes and text for £15 a month. However, it says in the notes just below it "Get 20GB for £15*, for a...

Change from phone contract to sim only

My contract is ending in a month, I want to keep my existing phone and change to sim only. Currently can't get hold of O2 on the phone due to the Covid situation. I've tried to do this on line but can't find a way. Any ideas please?

Resolved! I've just paid my phone bill but also upgraded...

Hi guys so here's my issue: I paid my bill for my Huawei p20 on the 12th (this month) I have just done all the forms for an upgrade to an iPhone and the agreement says I'll start paying for this device when it arrives (this week), however, I just pai...

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