Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Carrying Free Bolt’sOns Over When Upgrading

Hi,I’m overdue an upgrade and would like to carry over my free bolt on of an extra 20gb of data. Will this happen automatically regardless of the plan I choose?Thanks

Pay Monthly Delivery

Hi, I do apologise if this has been asked a few times. We took out a £20, 100gb sim only for 12 months on 9 April and the O2 sites says that our new sim was dispatched on the 10th. We then received a couple of texts to our old pay as you go 02 number...

Tex Message asking to update payment information

Text message asks to update payment details via an o2 web address. I am reluctant, unable to resolve via o2 site. Any help please

PAC code issue

I transferred to o2 from EE got PAC code gave it to o2 this morning I can make outgoing calls with my number so transfer has occurred but cannot receive any incoming calls or texts! I have tried the following:Signing in and out of Apple IDturned iMes...

Data allowance

Hi all,I have 20gb of data with my plan, and my 02 is showing I have just under 13gb left until 07.05. however when I take my phone off WiFi, it is saying I've run out of data and need to look at adding a bolt on, or changing my tariff! Anyone any su...

Join O2 - keep my number

Hi there, Not sure if this is related to Covid19 reduced support, I recently submitted, twice, the PAC code online under O2 Q&A guidance link, in order to keep my previous mobile number. Tried to ring 202 however obviously this is not "critical" issu...

Resolved! leave O2 but help page sends you to the same page creating a circle of death

I want to cancel a number I have had for years and we which dont use anymore. We dont even know where the phone. We pay via Monthly direct debit. When you visit the help page it directs you to a another page where i found the link I need, https://www...

Resolved! Upgrade delivery

I have damaged my old phone therefore I have ordered my upgrade, before doing the check out O2 website assured me that all deliveries are normal and offered me same day delivery for 9.99 which I believed and took. Basically didn't happen and 24 hours...

Disney+ Subscription

Hello I have recently tried to activate Disney+ under my pay monthly subscription however the code I was given said it couldn't be redeemed. As I have access to Disney+ under iTunes until 4th May I decided just to leave it until that expires. However...

Resolved! Change tarrif

My contract has just completed and my job has been impacted by Covid-19 so I need to downgrade my tarrif to something sensible but the only option I have online (website or app) is to upgrade to a £50/month tarriff. I tried contacting customer suppor...

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