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Level 1: Joiner
Posts: 1
Registered: ‎14-05-2019
Accepted Solution

Handset not delivered

[ Edited ]

hello, 9 days ago i was upgrade my contract but my phone  still did not comming.... what to do?

 

Posts: 86,091
Topics: 526
Solutions: 10,777
Registered: ‎04-04-2012

Re: test

@Vytautas you will need to check with customer services on the status of your order. 

http://www.o2.co.uk/contactus

 

http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,043
Registered: ‎31-03-2010

Re: test

@Vytautas  If you did your upgrade online there's a very good chance that the phone you ordered is not in stock. O2's online stock reporting isn't live, so it's pot luck as to how long you may have to wait to get your new phone.

I DO NOT WORK FOR O2

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Community Manager
Posts: 4,217
Registered: ‎18-04-2018

Re: Handset not delivered

Hi @Vytautas, have you received your handset now, or managed to find out more about the status of your order? 

 

Let us know if you need any more help, and welcome to the forum Wave

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