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Handset not delivered

Vytautas
Level 1: Joiner
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hello, 9 days ago i was upgrade my contract but my phone  still did not comming.... what to do?

 

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MI5
Level 94: Supreme
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@Vytautas you will need to check with customer services on the status of your order. 

http://www.o2.co.uk/contactus

 

http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143426 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Vytautas you will need to check with customer services on the status of your order. 

http://www.o2.co.uk/contactus

 

http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
Level 84: Resplendent
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@Vytautas  If you did your upgrade online there's a very good chance that the phone you ordered is not in stock. O2's online stock reporting isn't live, so it's pot luck as to how long you may have to wait to get your new phone.

I DO NOT WORK FOR O2



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EmilieT
Former Staff
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Hi @Vytautas, have you received your handset now, or managed to find out more about the status of your order? 

 

Let us know if you need any more help, and welcome to the forum Wave

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