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Handset not delivered

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Vytautas
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on ‎14-05-2019 10:50 - last edited on ‎14-05-2019 14:13 by

on ‎14-05-2019 10:50 - last edited on ‎14-05-2019 14:13 by

hello, 9 days ago i was upgrade my contract but my phone  still did not comming.... what to do?

 

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MI5
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on ‎14-05-2019 10:53

on ‎14-05-2019 10:53

@Vytautas you will need to check with customer services on the status of your order. 

http://www.o2.co.uk/contactus

 

http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎14-05-2019 10:53

on ‎14-05-2019 10:53

@Vytautas you will need to check with customer services on the status of your order. 

http://www.o2.co.uk/contactus

 

http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎14-05-2019 13:38

on ‎14-05-2019 13:38

@Vytautas  If you did your upgrade online there's a very good chance that the phone you ordered is not in stock. O2's online stock reporting isn't live, so it's pot luck as to how long you may have to wait to get your new phone.

I DO NOT WORK FOR O2



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EmilieT
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on ‎17-05-2019 15:34

on ‎17-05-2019 15:34

Hi @Vytautas, have you received your handset now, or managed to find out more about the status of your order? 

 

Let us know if you need any more help, and welcome to the forum Wave

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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