Upgrade when your still in contract

[Upgrade1]

Question...... I have 4 lines on my account, off my lines none are eligible for upgrade but I urgently need a new phone as mine is knackered. I can not afford to pay off my device plan but have one line due up in 11 months. Is there anyway o2 would bring forward my upgrade date so I could upgrade for free?

[MI5 Level 94: Supreme · Accepted solution]

@Upgrade1 Usually you would have to pay off your device plan first in order to upgrade but it's always worth a call to customer services on 202 to see if they will do anything for you.

[Marjo]

Hi @Upgrade1 , sorry to hear about your current phone. Let us know if you managed to contact customer service ok in the end and if there's any additional advice that the community could help with. 

[davethorp Level 21: Regular]

Depending on the nature of how the phone is knackered you may have consumer rights above and beyond any warranty provided though they would have to be taken up with the retailer you purchased the handset from which may or may not be O2

Failing that you could try for a 5th line if you weren’t in a position to upgrade putting that line on as low an airtime plan as possible and using your existing sim with the device until the contract expired but that could prove to be a costly approach depending on what handset you wanted