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Roaming not working

matKart
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on ‎04-05-2019 11:24 - last edited on ‎04-05-2019 19:57 by Moderator

on ‎04-05-2019 11:24 - last edited on ‎04-05-2019 19:57 by Moderator

Im currently in iceland and my mobile data doesnt work...i followed by steps what i ve been told and still nothing...

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Cleoriff
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on ‎04-05-2019 11:30

on ‎04-05-2019 11:30

@matKart 

What phone have you got? Also does everything else work, ie calls and texts?

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MI5
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on ‎04-05-2019 11:34

on ‎04-05-2019 11:34

@matKart tell us exactly what you have tried please. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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matKart
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on ‎04-05-2019 11:34

on ‎04-05-2019 11:34

Samsung galaxy note 8 everythings works apart from data
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matKart
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on ‎04-05-2019 11:34

on ‎04-05-2019 11:34

Well i tried to switch for 3 g all manual settings
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matKart
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on ‎04-05-2019 11:41

on ‎04-05-2019 11:41

All manual settings i went through
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Cleoriff
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on ‎04-05-2019 11:42

on ‎04-05-2019 11:42

Have you tried another manual network search?

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matKart
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on ‎04-05-2019 11:48

on ‎04-05-2019 11:48

I tried
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MI5
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on ‎04-05-2019 12:21

on ‎04-05-2019 12:21

Call customer service and ask them to remove any roaming bars.
I assume you have got roaming turned on in your data settings?
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎04-05-2019 14:57

on ‎04-05-2019 14:57

Have you recently upgraded or changed tariff ?

Did you by any chance have an iPhone before?

Check your apn, it should be  mobile.o2.co.uk

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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