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Level 1: Joiner
matKart
Posts: 5
Registered: ‎04-05-2019

Roaming not working

[ Edited ]

on ‎04-05-2019 11:24 - last edited on ‎04-05-2019 19:57 by Moderator

Im currently in iceland and my mobile data doesnt work...i followed by steps what i ve been told and still nothing...

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Cleoriff
Posts: 97,100
Topics: 757
Registered: ‎14-01-2013

Re: Roaming not working

on ‎04-05-2019 11:30

@matKart 

What phone have you got? Also does everything else work, ie calls and texts?

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MI5
Posts: 114,164
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Registered: ‎04-04-2012

Re: Roaming not working

on ‎04-05-2019 11:34

@matKart tell us exactly what you have tried please. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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matKart
Posts: 5
Registered: ‎04-05-2019

Re: Roaming not working

on ‎04-05-2019 11:34

Samsung galaxy note 8 everythings works apart from data
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matKart
Posts: 5
Registered: ‎04-05-2019

Re: Roaming not working

on ‎04-05-2019 11:34

Well i tried to switch for 3 g all manual settings
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matKart
Posts: 5
Registered: ‎04-05-2019

Re: Roaming not working

on ‎04-05-2019 11:41

All manual settings i went through
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Cleoriff
Posts: 97,100
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Registered: ‎14-01-2013

Re: Roaming not working

on ‎04-05-2019 11:42

Have you tried another manual network search?

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matKart
Posts: 5
Registered: ‎04-05-2019

Re: Roaming not working

on ‎04-05-2019 11:48

I tried
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MI5
Posts: 114,164
Topics: 569
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Registered: ‎04-04-2012

Re: Roaming not working

on ‎04-05-2019 12:21

Call customer service and ask them to remove any roaming bars.
I assume you have got roaming turned on in your data settings?
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
Posts: 83,212
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Registered: ‎04-01-2009

Re: Roaming not working

on ‎04-05-2019 14:57

Have you recently upgraded or changed tariff ?

Did you by any chance have an iPhone before?

Check your apn, it should be  mobile.o2.co.uk

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

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