O2 return

[Kim96]

I recently initiated a return request within my 14 days change my mind period. They told me they would cancelled my number and device contract, and after 4 people from O2 chat confirmed me that they accepted my return and will soon send me a jiffy bag, I still haven't go anything back yet. 
Number not disconnected but on my contract, phone is gone. 

[madasaf1sh]

@Kim96 

This isnt customer services but a customer to customer community. 

You will need to contact o2 - all the details are here https://www.o2.co.uk/contactus 

[Kim96]

Hi yes, I understand this is a user community, just want to know if there are people in similar situation with me. Already contacted 4 times just to confirm that my return was accepted. 

[Anonymous]

@Kim96 Just wait a bit, the post takes a while, especially when they send it second class which takes longer anyway.

[jonsie]

Patience is key....

But you may need to give them another push