on 25-08-2018 11:30
Solved! Go to Solution.
25-08-2018 11:47 - edited 25-08-2018 11:49
on 25-08-2018 11:57
First thing I'd do is change the password.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 25-08-2018 14:28
Have you added any new devices recently, for example a laptop?
If the laptop is running Windows 10 it maybe an update that has used your data as Microsoft release a cumulative update each month that combines a number of patches which can exceed 1GB in size.
You can pause these for a number of days by typing update into the Cortana search, click Windows Update Settings, then Advanced options, pause updates.
You can set the amount of time you want to pause them but as they tend to include security patches I would recommend installing them as soon as you can.
You should also let Windows know the connection is metered by following the instructions here https://support.microsoft.com/en-gb/help/4028458/windows-metered-connections-in-windows-10
on 28-08-2018 09:36
Hi @Linda52, did you get a chance to look at the replies above? There are some really good suggestions in there, please let us know if any of them help you find out more about what happened on your account
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