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Posts: 16,431
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Excessive monthly bill

there is an email address for complaints on this page http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(RelatedHe... 

iPhone 11 Pro 256gb on unlimited data
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Excessive monthly bill

@Anonymous wrote:
Can anyone tells me please as to why O2 has invested so much money in a Fraud application that will detect Fraud and misuse of mobile if not to protect customers?


As an employee I doubt you should be discussing any O2 fraud procedures as you clearly don't understand them or how they work.


There was no fraud here, just a customer using their phone.


You could even be trying a fraud yourself to avoid a large bill if you look at this from their point of view.


I would be more concerned about how I was going to pay the bill if I were you.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Posts: 80,567
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Excessive monthly bill

I do hope you get some sort of gesture from O2 but really, it's your son who should be looking at his totally irresponsible actions and where your guidance is most needed.


Do let us know how you get on.