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European zone!!

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Anonymous
Not applicable

on ‎22-08-2017 14:22

on ‎22-08-2017 14:22

Hi
I've just got back from Holland and have a large bill to contend with that is going to cause me problems!

I was Lead to believe, by 02 with a text message, that I was in the European zone and encouraged to keep my mobile data on, but was charge 40 pound for what would have been less than 30 minutes as I was on a ship crossing from England to Holland, I didn't leave Europe. I find this very upsetting as I was enjoying sending my children snap chats of me and their Dads wedding anniversary break. Would this happen if I was using 3G on a lake in the Lake District lol!?
I feel their should be a warning as on reading on trip advisor this is happening a lot to customers, who in good faith and trust, leave their data roaming on.
I've been with 02 for the best part of 16 years and feel very upset at being charge 40 pounds on top of what I pay monthly!
Any advice or ideas?
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MI5
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on ‎22-08-2017 15:48

on ‎22-08-2017 15:48

Doesn't say how much they or their supplier charge for their part of the call though, which obviously influences what networks charge!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Beenherebefore
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on ‎22-08-2017 15:55

on ‎22-08-2017 15:55

Neat deflection of blame !!
"My life is a facsimile of a sham"
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Martin-O2
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on ‎22-08-2017 16:07

on ‎22-08-2017 16:07

Good shout @adamtemp64! I'll pass on your comments to the rest of the team slight_smile

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adamtemp64
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‎22-08-2017 17:12 - edited ‎22-08-2017 17:20

‎22-08-2017 17:12 - edited ‎22-08-2017 17:20

http://telenormaritime.com/business/ferry/ is who dfds use and a whole lot more http://telenormaritime.com/business/about-us/installations-in-operation/

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