Esim still not activate

[FlipZ]

Hi, I have downloaded the esim on my Samsung flip z 2 days ago. I followed the instructions on the esim pack and successfully downloaded the profile on my phone and I have request for a sim swap. I have waited for more than 48hrs and my esim are still not working. I had call the customer service 3 times for 3 days and they only ask me to wait 24hrs and another 24hrs for the service to activate. Already more than 48hrs and my esim still not working. Please help????? Wait can I do???

[Cleoriff]

@FlipZ 

Check out this guide https://www.o2.co.uk/help/phones-sims-and-devices/esim 

[FlipZ]

Thanks for reply. I have tried all the solution according to the link you gave me and it's still not able to activate and transfer my phone number to the esim. My esim only shown emergency call so what can I do?

[Cleoriff · Accepted solution]

Only O2 can help you @FlipZ 

I know you have called before but they need to sort it. There are numerous numbers for O2 in this guide

Guide: Coronavirus Community Help and Support 

Try 0800 587 4005 tomorrow when they open at 8am.

[FlipZ]

What time they close? 

[Cleoriff]

They are closed now @FlipZ 

Open again at 8am.

[FlipZ]

Open from 8am to what time they close.

[Cleoriff]

8-9pm Monday to Friday 8-8 Saturday and Sunday.

[Img23]

Did you manage to resolve? If so how?

Grateful for any help!

[Cleoriff]

@Img23 
You are posting on a 3 year old thread which seems a bit pointless. As you've asked the question a few times, go with the answers you have been given on other threads please.