Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Credit agreement

I placed an order for a iPhone 14 Pro yesterday, I got all the pre contract agreements through, then I got the actual credit agreement, so I presume the credit check was passed, I never got a order confirmation email though, contacted o2 and they sai...

Resolved! Can’t get internet outside.

I recently moved over to o2 pay monthly sim. I can get and receive calls/texts. I am unable to get internet outside. Any advice?

Resolved! In Australia, phone data not working

Came to Australia and phone data and calling not working. how can I turn on?have bolt on travel

Resolved! New phone deal

Are there any offers that include a watch with an upgrade?

Resolved! Charges made while abroad when only hotel wif was used

The online assistant recommended that I use the Contact Us facility but the website seems to disguise the route very effectively.I'd like to know why I've been charged for non-existent use while in Uzbekistan recently. I'd taken advice from O2 staff ...

Cancelling a Volt VM package

Can anyone help with advice please?I ordered a new Volt package with Virgin on 18th January but deferred the install as I was still in contract with Sky and needed to give notice. My contract with VM started on the 11th February but the o2 sim was se...

Resolved! Double billing

I,ve received my September pay monthly bill and see extras of £9.82…made up of 2 charges in same month for Amazon Prime video 1 at £4.83 and 1 at £4.99 ie £9.82 all in.l,ve gone in and cancelled the £4.99 but couldn’t remove the £4.83 .Can this be bo...

Resolved! Paying off contract

Can someone help me please? I’m looking to pay off my contract on full and was wondering how I would go about that?

Resolved! Extension of payment

I am currently out of the country. Have recieved text about late payment. My contract is due to end next month. O2 threatening to terminate my number. I cant get hold of anyone to discuss payment that I will make on 21st on the o2 app. I am out of UK...

Resolved! Smartwatch Connected Tariff - Max Number of Contracts Reached at only 4!

Hi All, Any advice appreciated. I have 4 contracts with O2 (all SIM only, total spend only around £30/month, the last contract being taken out recently on 11 Aug) and wanted to get the £5 connected smartwatch £5/month tarriff added to my Samsung Watc...

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