Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Over charged for extras

My original price was 10 per month then I was charged for extras on top of that I hadn't been charged before why now I haven't even got a selected extra it's from before my tariff change but it shouldn't be 9 pounds extra

Resolved! Broken sim

I have tried numerous times to speak to a advisor and not a robot as SIM card broken and using an alternative phone as I cannot receive txt with messages sent

Calling when am abroad

I can’t make or receive calls and need to tomorrow for a connecting flight

Resolved! How to get the wr code for my monthly pay o2 SIM card

How to get the wr code for my monthly pay o2 SIM card

Resolved! Issues adding Switch Up bolt on to my new upgrade.

I upgraded to a new handset this week, and the advisor in the store forgot to add on the o2 switch up bolt on to my new custom tariff as I'd asked him to. Now when I called the store to get this added on, I spoke to the guy who dealt with me in store...

Resolved! Travel Bolt on

I have a virtual sim for travel in Turkey but still being charged £5 a day for data usage by O2 even though my data supplier is now Airlo. How do air stop the £5 a day charge as I can’t seem to remove the bolt on. We are here another 3 weeks so don’t...

Resolved! Over 72hrs without a successful SIM Swap

My wife's phone was lost on Thursday. We went in-store to get the phone blocked a few hours later, and request a replacement SIM to swap her number over. In-store rep said they would process the SIM swap for us first, before blocking the phone/accoun...

Resolved! Porting number

I have activated my new sim on Friday, but number not ported across from EE and now have 2 phone contracts live.What should I do?

VAT Invoice

I am having difficulty pursuading O2 to provide me with a VAT invoice for my monthly bill. VAT is shown on the PDF bill, but no VAT number is shown for O2 and the words "This is not a VAT invoice" is clearly printed on it. The VAT ammounts are also s...

Resolved! DRO - What happens next?

Hi, about to be entered into a DRO In the next week or two and have a couple of questions, j have tried to speak to Payment Management but they’re not interested. All I’m trying to figure out is when (if) I’ll be able to transfer my number over to an...

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