Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Transferring the old phone number to 02.

Hi everyone I'm trying to get in touch with customer service somehow about transferring my old phone number to o2 for my new contract. Unfortunately I can't find the e-mail address.When purchasing, I stated my wish to be transferred as well as my PAC...

Resolved! Ps5

How do I add a ps5 to my contract ??

Resolved! Ive made payment twice

Hi ive paid for my device plan twice csn you refund me please

Resolved! No 5 Connection for 4 days now!

Hi There, I hope someone can help me. I have lost my 5G connection after international call. I have paid the outstanding amount last Friday and have spoken to several staff of yours that my 5G will resume after 20 minutes to 24 hours. It’s been more ...

Resolved! Change my bill date please

Can you please change my bill date to the 6 th of November please as I don’t get money till then thank you

Resolved! problem with new phone

Hi, please can anybody help?. Received a new phone last week, but calls are going to the old phone, cannot receive calls on new phone.Apologise if it is something trivial, I am not tech savvy, 60 something Granny, who knows nothing about phones. Also...

Resolved! Trouble with my phone

I need help

Resolved! Advice on how to add Disney plus over phone

Hi, I'm trying to add Disney plus to my monthly tariff through priority but the o2 site keeps telling me it can't display the deal. Any help would be appreciated please?

Resolved! Phone

Paid my bill twice and my phone still not working

Resolved! New customer cant get through to O2 on 202 !!!

All i want to do is keep my old number and cant get through to anyone at O2 on 202 to give them a PAC number. Not at all happy with O2 now and wish I never decided to move over to them. What can i do now??

O2

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