Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎17-10-2019

Emergency calls only

Have swapped my SIM card from Apple I Phone to a Samsung 8. It will not let me make any calls says emergency calls only. What do I need to do. Thanks

Highlighted
Posts: 108,717
Topics: 561
Solutions: 14,396
Registered: ‎04-04-2012

Re: Emergency calls only

@Brenda 

Do you mean you are using the same sim card or have you swapped to a different sim card?

If a different sim, you need to wait for the process to complete (keep rebooting the phone), but if the same sim, try it back in the iPhone and if it works, the Samsung is faulty.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 92,867
Topics: 751
Registered: ‎14-01-2013

Re: Emergency calls only

@Brenda 

You need to contact customer services (borrow and phone or use a landline)

You may need a new sim Guide: How to find help & contact O2 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Emergency calls only

Hey @Brenda, did the suggestions above help you get your SIM and phone working since you last posted? It'd be great to know how you're getting on Smiley Happy

 

Welcome to the community!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature