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E-sim has stopped working abroad

Wuselmouse
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Please can anyone help, I am in Germany and my E-Sim in my IPhone 11pro has stopped allowing me to make or receive calls
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MI5
Level 94: Supreme
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@Wuselmouse 

Some things to try.

Reboot phone.

Manually search for a different network.

Remove and clean sim.

Your apn should be OK if it's just calls and texts effected.

Also, how long have you been in Germany?

Is it longer than 63 days?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 79: Lord of the Boards
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Hi @Wuselmouse

What exactly does the iPhone say when you say the e-sim has stopped working?
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Wuselmouse
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Just to say I spoke to O2 today and they told me that E-SIMs don’t work abroad!! May be worth noting that sending and receiving texts still works but calling doesn’t. Looks like a flaw in the software to me.
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MI5
Level 94: Supreme
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Sounds like rubbish to me!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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