Wifi calling turned off?

[boze22]

Hi All,

For the past 72 hours, wifi calling has just stopped working. 

I've restarted multiple times, been on airplane model and done everything the guidance has said, but no joy. 4G and Wifi calling is enabled on the phone. I live in an area with no mobile phone reception, so if there is a problem, I can't receive or call anyone at all or send or receive texts. I'm effectively cut off, which doesn't feel safe. The bot guide was worse than useless.

Is anyone else having any problems with this? I don't know what to do. 

[MI5]

@boze22 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[boze22]

My question was "Is anyone else having this problem?" i.e. other customers. I wasn't asking anyone to access my account. 

And I can't call them - that is literally the problem, and I'm not on social media. 

But thanks for your response. 

[MI5]

Mine's working fine so it's not a complete failure, hence the reason for your account needing to be checked @boze22 

If you really have no way of contacting O2, I suggest you go in store for help.

• Find a store

[Enlli]

Bit late to the party but I thought I would check for you and mine is working fine

[boze22]

Thank you. I'm getting nowhere with customer support who are claiming that their internal servers are down so they can't help me, so I may just look elsewhere for a new contract. Thank you though. 

[madasaf1sh]

@boze22 

What phone are you using ?? and also what ISP are you using for Internet Access? 

As it could be an issue with your ISP

[Enlli]

He is a bit busy but I'll ask @Dave-O2 our forum manager to take a look for you.

Hang on till he replies

[Dave-O2]

Thanks @Enlli 

@boze22 I can certainly take a closer look, please drop me your mobile number via PM 😊