Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! barring my handset

if my bill isnt paid for long enough can o2 block/bar my handset or only my number? is there any case they would block the handset

rbc321 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Switching to new O2 contract

Hi,I am currently on an O2 pay monthly deal that is out of the minimum contract time. I've found an O2 deal that is significantly cheaper but is only available as a new contract, not an upgrade. Will I be able to switch my number to the new deal just...

Saranne79 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! I have two numbers on my account, One is a gift HELP

I have two numbers under my account, mine and my partners. I want to get him the Apple Watch for a gift but I don’t want him to get a text message notifying him of the order. I spoke to someone from o2 help and they advised me because I’m the main ac...

CocoXO by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Data Usage Abroad

Hi,Recently my wife and I were in Nepal and India on holiday and within two days of arrival in Nepal I had received a txt stating that "You've reached 100% of your Spending Cap".My wife got the same txt the next day.Neither of us use data much other ...

SteveR by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! contract

i wish to cancel my contract

dylan1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Credit referals

Hi. I have recently been refused a contract.I have sent an e mail to the credit referals team but have not had a reply after 6 days and 2 chaser e mails.I got my own credit report from equifax and scored 469 against a national average of 380. There a...

Craig45 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Call baring


Oana by Level 1: Joiner
  • 1 replies
  • 0 kudos

Selling on Contract

Hi. I have recently purchased a new phone and placed the SIM card I have from my O2 contract into my new phone - all is working okay. I’m thinking about selling the phone I have on that contract due to it not being needed. I will continue to pay the ...

mich01 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Number switch fiasco

Switched from TalkTalk to O2 yesterday. Was informed that my old number would be switched to my new account by 18:00 yesterday. Sixteen hours later and it still has not happened. Massive inconvenience. I'm hugely disappointed and angry..

Chris6 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! CCA documents?

I’ve still had no luck getting an answer on whether i’ve been successful or not with my phone contract, they have took £400 from my bank and keep saying they’ll get back to me in 24 hours but i’ve heard nothing? Does me receiving a CCA etc, give any ...

Tim1312 by Level 1: Joiner
  • 4 replies
  • 0 kudos