Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Number swap

Hi, I’ve just changed over to o2 from sky and done the number swap to keep my old number, but the new number is still active.Any information would be great as I can’t get hold of anybody at 02 and nobody can contact me!! Help!!

5G Sim Swap

I have received my iPhone 12 Pro Max today and along with the phone I have received a 5G enabled sim.When I spoke to the advisor when upgrading he said that I wouldn’t need a new sim yet as there is no 5G in my area, I asked him if I should get a new...

combined airtime & device plan bill / reciept download ?

I need to download my bill showing airtime & device plan playemnts. the bills this year doesn't show the devise plan? where can i download this combined information? have o2 help servises stopped completly? the phone is engaged and the app chat no lo...

Repair

It’s COVID season and it’s frustrating for all, but my phone screen is leaking and won’t turn on, so I call O2 and the automated voice tells me to go to ‘My O2’ and FAQs for advice. I got to ‘My O2’ only to be told to call O2? And your stores aren’t ...

Order

Hi!! I placed an order a while ago, and I got a text saying that the item was out of stock, I wanted to know how long before it would be back in stock as to whether I should cancel and reorder something else

Resolved! View and print older bills

HI, I'm on the O2 web site and logged in, trying to view and print latest bill. Also trying to view and print historic older bills. An 'error' page comes up: 'DASH_ERR04: The account number in the target address is invalid.'Is there anything I can do...

emergency calls only

More info (Highlight to read)hello on friday i got a new phone and sim. kept the same netwrok (o2) did the number swap to keep the same number and it was working fine for a few hour until it started saying emergency calls only.Ive turned the phone on...

Resolved! Change payment date

My bill is due tomorrow but my pay date has changed to the 28th can I pay this months bill on Friday then future bills on the 28th of the month please?

Call Charges

Is it cheaper to call 00800 3428 1111 or +39 0244412160 they are both to the Fiat Camper Assist helpline? I can call the 00800 free from a landline, it doesn't even register as a call but had difficulty finding information about mobile charges. 00800...

Being charged for a bolt on multiple times?

I purchased a data top-up bolt last month as I was waiting for my WiFi to be installed. As I understand, whatever I didn't use gets rolled over to the next month. I was really surprised to see that I was charged for the 2 bolts on again this month. I...

O2

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