Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111293 Views
  • 15 replies
  • 5 kudos

Resolved! Being charged for a service I haven't received

I switched from pay as you go to pay monthly in October, until last week the 21st December I'd got no new sim card. Contacted you and got it. Tried to activate it and almost a week later no success, you have told me I have to pay 29.31 to clear the d...

Anonymous by Not applicable
  • 559 Views
  • 3 replies
  • 0 kudos

Non existent customer service...

Just want to see if anyone has had the same issue. I’ve been trying to buy a payg iPhone for 4 days and a having problems with payment. Just to be clear the issue is not sub insufficient funds.O2 customer services seems to be unwilling to do anything...

Anonymous by Not applicable
  • 1102 Views
  • 9 replies
  • 0 kudos

Resolved! excessive data usage

Are accounts able to give me a breakdown of my data usage? I have 3GB of data allowance each month (renewing the 15th of the month) and my average data usage is 470MB per month .... the most being 1.2GB in August whilst away a week on holiday. I'm ho...

Anonymous by Not applicable
  • 3235 Views
  • 7 replies
  • 0 kudos

Resolved! Upgrade

Hi I have just upgraded but used the wrong accounts for my phone and my tablet so is there anyway I can change my numbers back

Anonymous by Not applicable
  • 512 Views
  • 6 replies
  • 0 kudos

Resolved! Upgrade

Can i pay my bill early and get an upgrade?

Anonymous by Not applicable
  • 409 Views
  • 2 replies
  • 0 kudos

Resolved! Cutting Ties

I’ve been with O2 for just over 2 years and have been happy! I’ve just moved Home to Australia and need to get out of my contract which I’ve seen out so just paying a monthly fee.... does anyone know what I need to do? Thanks for help in advance!

Anonymous by Not applicable
  • 356 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Open delay?

Hello,I’ve applied for o2 open using the NHS01 code and sending a copy of my payslip. It says this takes 3 days to process but it’s been 2 weeks now and is still processing. Is this normal? I don’t want to end up missing out on the discount as it say...

Anonymous by Not applicable
  • 805 Views
  • 7 replies
  • 0 kudos