Weird return

[Varna]

Hi Guys,

Hope you are all well and safe!

My friend decided to cancel the contract 2SIMs+2Devices called the customer service and they sent him a DPD courier which colected the package but didn't provide a receipt back.

Now my friend is very worried how to understand what is going on with his return because all the shops are closed and he is having no proof of collection.. on top of that the first payment has been taken... also he is with some disabilities .... sooo it is a complete mess.

Please anyone advise/help.

Good night and God bless.

[Bambino]

@Varna Your friend, or yourself acting on their behalf will need to speak to customer service. Numbers are in this link: Guide: Coronavirus Community Help and Support 

Best time to call is 8 am

[Cleoriff]

@Varna 

If your friend cancelled within the 14 day change of mind policy, they will hear when the devices are scanned back into the warehouse.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

To check, they need to contact O2. All numbers are in this guide Guide: Coronavirus Community Help and Support