o2 switch up return

cmason92 · ‎26-03-2025

I done a switch up in december however i wasnt satisfied with the device for many reasons so i returned it. I then contacted o2 about the switch up bolt on and they'd confirmed that id be able to use it as of April. I have just checked my bill and it no longer states that i have o2 switch up. I spoke to someone in o2 in january who confirmed theyd put it back on my account, it showed in my february bill however it isnt showing in my march bill. I have contacted o2 who are now saying that i dont have it as it was re-added back on within 28 days after the switch return, however, the employee i spoke to confirmed that he'd done it. They're now saying they can't add it on as its outwith the 28 days. Does anyone know where i can go from here? As i was told it had been added back on but evidently, the person who told me they had done it, hadn't done it properly?

Thanks.

MI5 · ‎26-03-2025

@cmason92

Try contacting O2 on one of the social media channels.

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