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o2 switch up return

cmason92
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I done a switch up in december however i wasnt satisfied with the device for many reasons so i returned it. I then contacted o2 about the switch up bolt on and they'd confirmed that id be able to use it as of April. I have just checked my bill and it no longer states that i have o2 switch up. I spoke to someone in o2 in january who confirmed theyd put it back on my account, it showed in my february bill however it isnt showing in my march bill. I have contacted o2 who are now saying that i dont have it as it was re-added back on within 28 days after the switch return, however, the employee i spoke to confirmed that he'd done it. They're now saying they can't add it on as its outwith the 28 days. Does anyone know where i can go from here? As i was told it had been added back on but evidently, the person who told me they had done it, hadn't done it properly?

 

Thanks.

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MI5
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@cmason92 

Try contacting O2 on one of the social media channels.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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cmason92
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I contacted them on facebook and they've been as much help as a chocolate teapot. Thanks anyway

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Oxonian
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You could try a complaint @cmason92 :-

 

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

 

Customer+Complaints+code+250924+V0.2.comp.pdf

https://www.o2.co.uk/documents/456036/3782743/Customer+Complaints+code+250924+V0.2.comp.pdf

 

However, please bear in mind that it is taking O2 up to eight weeks to investigate and respond to complaints, so that is not a quick process. 👍 

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