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Unfair charges for unused my o2 line while abroad

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Sami
Level 1: Joiner
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on ‎11-11-2020 09:10

on ‎11-11-2020 09:10

I was away out side the EU area over the last several months. I had opened my O2 phone few times just to get numbers from the phone and to check a message was sent to me.Although I made sure that the mobile data is off and I was only using the Wi Fi unfortunately I was charges for sending international message. I am sure I did not send any messages.
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MI5
Level 94: Supreme
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on ‎11-11-2020 09:21

on ‎11-11-2020 09:21

@Sami 

If you have an iPhone or an Android phone with visual voicemail active, the phone will send silent text messages to register for services each time it is turned on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151883 Posts
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Registered:

on ‎11-11-2020 09:21

on ‎11-11-2020 09:21

@Sami 

If you have an iPhone or an Android phone with visual voicemail active, the phone will send silent text messages to register for services each time it is turned on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Sami
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on ‎11-11-2020 10:56

on ‎11-11-2020 10:56

Thank you for your reply. I have got iphone, How to turn this off?
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MI5
Level 94: Supreme
In response to Sami
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on ‎11-11-2020 10:59

on ‎11-11-2020 10:59

@Sami 

You need to turn off iMessage and disable voicemail Guide: All you need to know about O2 Voicemail 901 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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