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Level 1: Joiner
Posts: 1
Registered: ‎19-06-2019
Accepted Solution

Duplicate account

On 17th July my existing O2 pay monthly SIM only contract comes to an end. I have just ordered another pay monthly SIM only O2 contract through TalkTalk.  I want use my existing number with this new contract. Can I set up a duplicate account to do this? I realise that I will have to pay for both contracts until 17th July but I want to ensure I only pay for the new one after that date.

thanks

Posts: 88,643
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: Duplicate account

@Kerpolican 

You need to call customer service on 202 and ask them to migrate your number to the new contract, however, this will turn off your old SIM immediately. You cannot have 2 SIM cards running the same number, so plan your switchover to suit your needs. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Former Staff
Posts: 5,406
Registered: ‎18-04-2018

Re: Duplicate account

Hey @Kerpolican, as it's been a while since you posted, I wanted to check how you got on with this in the end? Do you need any further help at all?

 

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