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Duplicate account

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Kerpolican
Level 1: Joiner
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on ‎19-06-2019 12:02

on ‎19-06-2019 12:02

On 17th July my existing O2 pay monthly SIM only contract comes to an end. I have just ordered another pay monthly SIM only O2 contract through TalkTalk.  I want use my existing number with this new contract. Can I set up a duplicate account to do this? I realise that I will have to pay for both contracts until 17th July but I want to ensure I only pay for the new one after that date.

thanks

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MI5
Level 94: Supreme
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on ‎19-06-2019 12:05

on ‎19-06-2019 12:05

@Kerpolican 

You need to call customer service on 202 and ask them to migrate your number to the new contract, however, this will turn off your old SIM immediately. You cannot have 2 SIM cards running the same number, so plan your switchover to suit your needs. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152180 Posts
  • 651 Topics
  • 28996 Solutions
Registered:

on ‎19-06-2019 12:05

on ‎19-06-2019 12:05

@Kerpolican 

You need to call customer service on 202 and ask them to migrate your number to the new contract, however, this will turn off your old SIM immediately. You cannot have 2 SIM cards running the same number, so plan your switchover to suit your needs. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎02-07-2019 10:34

on ‎02-07-2019 10:34

Hey @Kerpolican, as it's been a while since you posted, I wanted to check how you got on with this in the end? Do you need any further help at all?

 

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