cancel
Showing results for 
Search instead for 
Did you mean: 

Duplicate account

Kerpolican
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

On 17th July my existing O2 pay monthly SIM only contract comes to an end. I have just ordered another pay monthly SIM only O2 contract through TalkTalk.  I want use my existing number with this new contract. Can I set up a duplicate account to do this? I realise that I will have to pay for both contracts until 17th July but I want to ensure I only pay for the new one after that date.

thanks

Message 1 of 3
1,382 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Kerpolican 

You need to call customer service on 202 and ask them to migrate your number to the new contract, however, this will turn off your old SIM immediately. You cannot have 2 SIM cards running the same number, so plan your switchover to suit your needs. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 3
1,379 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Kerpolican 

You need to call customer service on 202 and ask them to migrate your number to the new contract, however, this will turn off your old SIM immediately. You cannot have 2 SIM cards running the same number, so plan your switchover to suit your needs. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
1,380 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hey @Kerpolican, as it's been a while since you posted, I wanted to check how you got on with this in the end? Do you need any further help at all?

 

Welcome to the community!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 3
1,317 Views