cancel
Showing results for 
Search instead for 
Did you mean: 

insurance claim

janiece92
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello,

 

I have a damaged o2 handset, i called 202 about an hour ago and was speaking to a man from the incurance team. He told me that i was eligible for a replacement at the cost of £90. He asked me to deactivate my 'find ur phone' app so that he could process my claim. However, due to the damaged handset it cancelled the call and now i am unable to make any calls. 

Message 1 of 5
482 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Bambino
Level 71: Golden Child
  • 17768 Posts
  • 857 Topics
  • 1812 Solutions
Registered:

@janiece92  This is not O2. This is a customer community. Please see this link: https://www.o2.co.uk/contactus

You can also call customer service from any phone for free on 0800 032 1402

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 3 of 5
473 Views
4 REPLIES 4

janiece92
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

My claim number is CLM_2392027

Message 2 of 5
481 Views

Bambino
Level 71: Golden Child
  • 17768 Posts
  • 857 Topics
  • 1812 Solutions
Registered:

@janiece92  This is not O2. This is a customer community. Please see this link: https://www.o2.co.uk/contactus

You can also call customer service from any phone for free on 0800 032 1402

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 3 of 5
474 Views

Foddersin
Level 3: Thinker
  • 68 Posts
  • 0 Topics
  • 0 Solutions
Registered:
Perhaps try and call customer service and explain the situation or try Apple they may be able to assist you with that?
Kindest Regards,
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK
Message 4 of 5
403 Views

EmilieT
Former Staff
  • 5427 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Good morning @janiece92, and welcome to the forum Wave

 

I'm really sorry to hear about your device, and I was wondering if you had managed to finish setting up the claim since you post yesterday? 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 5
368 Views