on 13-11-2022 14:08
Dear Sir/Madam,
Sorry that I made mistakes for the monthly top up. I paid two times of top up on November (11/11/2022), so the bank deducted £10+£10 in my bank account. Actually, it should be £10 only. Please help to check my monthly bill. However, how could I get the refund?
Sorry for any inconvenient caused.
Look forward to hearing your reply!
Yours faithfully,
Joanne Mui
Solved! Go to Solution.
13-11-2022 14:25 - edited 13-11-2022 14:27
13-11-2022 14:25 - edited 13-11-2022 14:27
We are a Community Forum made up of customers like yourself.
As far as I am aware refunds are not possible on top ups
Have you rung 4445 to check?
You can also message O2 via social media
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
on 13-11-2022 14:25
Overpayments will remain as credit on your account and be used towards next months bill.
By the time O2 refunded you, your next bill will be due anyway, so best to just leave it as credit.
13-11-2022 14:25 - edited 13-11-2022 14:27
13-11-2022 14:25 - edited 13-11-2022 14:27
We are a Community Forum made up of customers like yourself.
As far as I am aware refunds are not possible on top ups
Have you rung 4445 to check?
You can also message O2 via social media
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)