Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Activating Volt on upgraded contract

I recently activated Volt and had an upgrade applied to both broadband speed and double data. I've since changed my mbile contract from 30 day rolling to 12 months sim only (same number and details) but the Volt upgrade hasn't been applied. How can I...

Resolved! My overdue bill

i have got an overdue bill i will pay it on Saturday is that OK thanks

Resolved! Only 1 bar

Only 1 bar on internet signal ?

Resolved! Not renewing contract

Hiya, my contract is due to end next week and I want to make sure it doesn't renew itself (basically I want to cancel it after the last day) and I cannot find any information about it, only about cancelling early. I tried contacting O2 but not gettin...

Resolved! i haven't received an email yet???

Hi I hope your well. i applied for a pay monthly contract yesterday and haven't received an email yet. o2 took the upfront cost but im not too sure if they have agreed the contract.

Resolved! Getting another sim only card - keeping old number

Hi,I have a cracking sim only deal so I am planning to order it for my daughter.This would be a second contract under my account.She is currently with another network and would like to keep her number.Can anyone advice what would be the process for t...

Resolved! Keeping my old number on a new contract

Hi, i have taken out a new contract as my old contract was due for upgrade, however it was more expensive than starting a new contract . My new device an sim arrived and i have completed the swap my sim yesterday, however my number has still not migr...

Resolved! Been over charge on the bill

Iv been charged for share data on one of my contract it's standing double for what I usually pay I also have a zero speed cap on that contract thought that would stop the usage of data when you run out of data

Why am I being charged for a premium service

Dear O2 I am being charged a premium rate text three times a week . I have not ordered this and why would I . O2 you must stop this happening . I am retired and will have to cancel o2 completely if you dont refund my money. You have given my number t...

Resolved! Want to move my old number

I have put PAC code but it’s still not being changed

O2

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