Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Unblocking a sim

I blocked an o2 pay monthly sim. How do I go about unblocking it I’ve rang 202 but they can’t understand my security answer and then cut off. I’ve used live chat with no joy any ideas please.

Wendy7 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! How to unblock my SIM card?

Hi, i recently lost my iphone 7 which is on a pay monthy contract, i have since blocked the phone so noone can use it. However recently i have found an old iphone which is unlocked that i want to use. I have been into the o2 store to get a new sim re...

DP3840 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Cancel a settled contract

Hi, just wondering how I go about cancelling a contract? the device plan was settled a while ago (but ive been lazy and not sorted it!) and I now am only paying the airtime bill. However, I want to cancel this fully as I do not really make use of it ...

NicC96x by Level 1: Joiner
  • 6 replies
  • 0 kudos


I want to cancel my current O2 contract and take out a better deal with Vodafone, what do I need to do?

WILDMAN by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Unable to text abroad

Hi, I get an error message when trying to text my family in Denmark from the UK. Does anyone know how to fix this?I tried to update the message centre number, but that was correct.Any advice out there?

Sallum by Level 1: Joiner
  • 16 replies
  • 0 kudos

o2 down

Hi i can't send a text or make calls and dont have any network coverage is o2 down in Bolton

Resolved! Fell for text scam

Hi,So today I received a text from +447385694481. Saying my bill couldn't be processed and to update my billing details.I was really stupid, and didn't think it through enough, clicked the link, and it seemed alright to I went through with it. It was...

My bill

I have missed a payment due to covid 19. Can I change my date to 6th August and 6th there after

Sk2 by Level 1: Joiner
  • 1 replies
  • 0 kudos


I applied for an additional line yesterday, received the order confirmation and everything via email, and received a text message from a company called MPD saying "Order Update: Pending - Connection: Your order has been picked and passed to DPD for d...

Gordon1 by Level 1: Joiner
  • 19 replies
  • 0 kudos

Resolved! PAYG and monthly contract

I was on a 10quid payg tariff and changed to a 12quid monthly tariff. Why do you always pay a bit more on the monthly tariff which is always more than 12quid but on PAYG you just top up 10quid with no other hidden charges? I feel its extremely mislea...

Vampydani by Level 1: Joiner
  • 5 replies
  • 0 kudos