Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Missing Sim

My sim hasn’t turned up it’s been 10days tried to phone customer service needed to give a number to phone I don’t have one as my sim hasn’t turned up rang sales who were less than helpful kept trying to push me back to customer services cant phone th...

Resolved! PAC code request

I need the PAC codes for both of my mobile numbers I have texted the word PAC to 65075 it tells me to log on Where do I find the place to get them?

Resolved! Sim only info

How can I check if my sim only card has been sent

Resolved! Cancel direct debit

I want cancel my order contract

Resolved! Sim only upgrade changed from 3-6 months

I was due an upgrade from a sim only contract to a handset in 4 days 3/09/22 it's now been pushed back 3 months to 3/12/22 I've never missed a bill payment or anything. What's annoying is..if it is another 3 months, I've just bought an Apple watch-wh...

Resolved! Unable to check data usage on app and online

Hi, I'm unable to check my data usage on the app and online. I recently moved my number from giffgaff to a monthly o2 sim. Prior to the change of number, my data usage was visible on the app but it now only shows my text and minutes usage. Is there a...

Resolved! Payment

Hi I have a contract with you and the payments are supposed to come out on the 7th of every month I was wondering if I could change the payment dates to the 24th of every month please

Resolved! Phone bill but my sim has been disconnected

I’m trying to pay for my bill but I can’t call because my line has been disconnected.

4G Has been removed from your account?

As the title says on my Iphone 11 I had the oddest of errors come up a ios dialog simply said "4G Has been removed from your account" I can't find any outages in my area and my bills were paid on time? I still have 3g access there was allot of rain l...

Why has the upgrade date changed????

I’m waiting to upgrade my sim only to the iPhone 14 in September and I was eligible to upgrade on my account a couple of days ago, now it’s telling me to wait another 2 months and 28 days! Can somebody tell me what is going on here?

O2

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