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two mobile numbers

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fitzy63
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on ‎05-09-2022 20:25

on ‎05-09-2022 20:25

i recently changed from virgin mobile to o2 a wished to keep the same number of which i have had for years , i recieved my pac code and duly kept my number upon logging into my o2 to view my bill it says there are 2 numbers on the account my number that i kept and i presume the number that came with the o2 sim card , i would appreciate any help in this matter as i cannot find a way to directly contact o2 , if anyone has a contact number for o2 i would be very grateful

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MI5
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‎05-09-2022 20:31 - edited ‎05-09-2022 20:32

‎05-09-2022 20:31 - edited ‎05-09-2022 20:32

@fitzy63 

The original sim number will disappear from your MyO2 eventually.

It will be an empty entry anyway.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or you can call 202 from your O2 sim..

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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‎05-09-2022 20:31 - edited ‎05-09-2022 20:32

‎05-09-2022 20:31 - edited ‎05-09-2022 20:32

@fitzy63 

The original sim number will disappear from your MyO2 eventually.

It will be an empty entry anyway.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or you can call 202 from your O2 sim..

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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fitzy63
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on ‎05-09-2022 20:37

on ‎05-09-2022 20:37

thank you for your help very much appreciated

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MI5
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on ‎05-09-2022 22:08

on ‎05-09-2022 22:08

You're welcome @fitzy63 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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