Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 255851 Views
  • 2 replies
  • 2 kudos

Resolved! Data

App or online account isn't showing my data allowance 

Kazz13 by Level 1: Joiner
  • 482 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

When I took my pay monthly sim contract they mentioned I could get a phone on contract after 6 months of payments if I pay 6 months off early will I be able to get the phone early?

Jkc96 by Level 1: Joiner
  • 407 Views
  • 1 replies
  • 0 kudos

Why are O2 so bad - have cut my line and extras by mistake!

Hi all, I purchased an Apple Watch series 7 after 5 attempts at dealing with sales (wrong price quoted, accidentally put through to a fellow customer, the list goes on). I made the purchase on Monday after speaking to retentions, as I am a pay monthl...

Resolved! Can’t login to My O2

Despite several phone calls and online chats with customer services, after more than two months on contract with O2 since I was transferred from Virgin I still can’t login to my account.Beyond a joke now, have wasted so much time on this, every time ...

Colin53 by Level 1: Joiner
  • 656 Views
  • 1 replies
  • 0 kudos

Resolved! Over charged

Why am I being charged £8.80 instead of £8 this is my first bill

Canalview by Level 1: Joiner
  • 426 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade data

Hi could you please let me know the options to upgrade the data on number xxxxxxxxxxx please many thanks Tanya [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Tan0412 by Level 1: Joiner
  • 492 Views
  • 2 replies
  • 0 kudos

Resolved! Using phone in Mexico

Hello - I’m going on holiday to Mexico during the week and have been advised that all I can do is use the £6 a day through o2 travel if I want to use my phone. Anyone aware of another way to utilise contract mins/data etc as I could if I was within E...

P-Kelly by Level 1: Joiner
  • 5156 Views
  • 2 replies
  • 0 kudos

Resolved! Phone bill

Hi there was on the phone phone last week about my phone bill I work away from home and I lost my bank card and I said a I could t pay my bill to a was home ok the 6th of July next Thursday I’ve had a message on my phone saying my phone will be cut o...