Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! set up direct debit

can i set up direct debit please

Resolved! O2 Travel

Hi I selected the o2 travel Bolt on a few days ago , I had a confirmation email to say it’s set up and it is £6 per day . I am in Dubai and noticed I have been charge international calls and data so far, over £69 in two days, any ideas as to why I’m ...

Resolved! Track my order

Hi, I ordered a new pay monthly phone last night and it said it will be delivered today. I cannot track it as it is not an option on my O2? Also it was a £20 upfront cost which O2 have taken twice when will I get £20 back? Thanks

Resolved! Order under review

Placed the order Friday but still under review. Do I keep waiting?

Resolved! Live chat

How can I access live chat?

Resolved! PAC Code

Hello, I have text the correct number to get my PAC code. The message replies with too many devices are attached to my account. It will because my daughters phone is attached my account. Can't speak to anyone at o2. Is there any other way of getting ...

how messed up can a number transfer get?

Got a PAC from old carrier, signed up to an O2 SIM only plan on Saturday.Followed instructions - no joy - Monday afternoon phoned O2 service desk 202 went through some process was told it would be done next day.Carrier lost on old SIM, fair enough. P...

Resolved! Number swap

I want a new number due to no Caller ID numbers calling me all the time is this possible?

Resolved! Order

Hi there I’ve accidentally ordered 2 black iPhone 11s and I was only wanting one but I’m not sure if it’s ready for collection

Porting number hassles

Still waiting on my old number to port onto my iPhone 12 o2 esim. Been 36 hrs now, followed all instructions regards phone off etc.. I still haven’t received the 2 nd text but the o2 ansaphone answers the number to be ported now, so something is happ...

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