Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! sim

require replacement sim16 year daughter lost her phone at a festivalrequires a new simhad the sim for yearsits in one of our families namehow do we source who's name the sim is in

Resolved! Payment

Good evening I would like to pay my o2 bills

Resolved! Number

Change my number

Resolved! Cancel Airtime

I’m needing help cancelling my airtime bill

Resolved! Disney+ Extra

Hi, I’ve just upgraded earlier this week and trying to add the Disney+ Extra but clicking on the Add extra button, accepting the terms and then Confirm simply returns an error “Oops ! Sorry, we weren't able to add your extra. Please try again.” .... ...

Resolved! Sim only contract

Trying take bill but not received sim card said would receive in 3to5 working days back in july

Resolved! Amazon prime video renewal

2 part question I pay monthly for Amazon prime Part 1I looked when I was due and apparently you've been billing me 3 times a month for Amazon prime. One ended July another ending 26 august. The other ended dunno when it looks like you need to refund ...

Resolved! New sim

Hi can i order a new sim?

Resolved! Data usage. This information is not available at this time.

Hi,It's a week since I moved from PAYG to pay monthly but my data allocation and usage does not show anything in the MY 02 app nor on the web site.It just says "This information is not available at this time."

Resolved! Upgrading a sim with Apple Watch to a android

Hi, I currently have a sim only with a apple watch attached to it (I own the phone) I’m looking to upgrade to an android and using it just for work without the sim, if I upgrade does it affect my payments for the watch . I’ve had people say I will ju...

O2

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