Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Spend cap

IME wanting to add a £0 spend cap on all my 3 phones


is there a way that my partner can piggyback off of my data?

Alan78 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Svam text?

Had a message saying unable to process payment but on myo2 says its paid and its gone out of my bankCant get on to live chat to speak to an agent.Any advice would be appreciated

bandi by Level 1: Joiner
  • 1 replies
  • 0 kudos


I am a pay monthyl customer, and paid my bill early this month ( before it had been requested from my bank) i have been charged however they have still taken a payment from the bank. has this happened to anyone else before and whats best thing to do?...

coogan90 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Text message from O2

Hi, I'v received a text message from you today saying you have been unable to process my bill, yet I've checked - it's been paid and the money has left my account. Please advise.

Sally13 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Number porting today

I am due to port my old number today from giffgaff to 02.Request was made yesterday @3pm.Now both my old sim and 02 sim are only allowing emergency calls.I keep restarting my phone but still emergency calls only.How long should this take today?Thanks...

softfocus by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Nhs [mod edit: please do not post personal information on the public board. Thanks!]

Getting chased by a debt company for a contract I never had. Tried multiple times to sort it...

As the title says. Couple years ago, I ordered an internet hotspot device. It got delayed but they had them in the shop. So the shop sold me one and told me to ignore the original order when it came to store to collect and the device/contract would a...

JMGrice by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Unblocking 18plus restriction

For some reason I am blocked from all over 18 content, so I can’t use my Betfair account on the phone. I’m 33! Any answers appreciated as to how to lift this restriction.

James20 by Level 1: Joiner
  • 1 replies
  • 0 kudos