I ordered an upgrade for my husbands phone on my account on 21st Sept. On arrival the phone would not join the network despite a range of SIMs from working phones which worked on being returned to their original phones. Spoke to Technical people who tried options and could not get it working. Sent the phone back and spent over two hours with seven calls of constantly being cut off on 27th Sept of being told I could return it within 14 days, This was irrelevant as phone was broken. Phone tracked to arrive back at O2 in Norwich on 29th at 08.40. Called again to be told it would not come off the account for 3 - 5 days as it had to be checked. Called again on 7th October to be told it was back, had been checked, all was fine, but had been scanned in wrongly. The phone would come off the account very soon. 8th Oct, phone still on the account. Phoned again and said I wanted phone removed, Yes the phone was back and would be taken off very shortly. Evening of the 8th Oct, had an email from O2 saying my new tariff to go with the new phone was now active. Informed O2 I was cancelling all my direct debits and would not pay for the phone I had returned. Was told, that was fine and I would not be charged for the phone, again incorrect. I have now cancelled all my contracts apart from the one where I am still supposed to have a phone, which I don't. Any ideas anyone?
