Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

new sim and contract

i have ordered new sims for my wife and i on abetter deal from o2. They are taking an age to arrive and the track code is not recognised however the direct debit is set up and now our current pay monthly deal has rolled into the old month. Can i just...

Suart by Level 1: Joiner
  • 5 replies
  • 0 kudos

AppleWatch Mobile Connection

My Apple Watch was replaced via insurance and for months now I’ve not been able to have network capabilities on it. I erased the old Apple Watch however the mobile network still seems to be connected to it. I’m being charged and can’t seem to get any...

RichH by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! I need help, first time switching Networks (from EE to now o2)

Hi, I'm absolutely new when it comes to switching networks while keeping your number. (Contract) My situation: My EE contract is about to end and I would like to join o2 with a new phone and contract but keeping my number. My question is and guess of...

King by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cold calls

I recently switched from 3 to O2 and the number of cold calls has increased 10 fold!! Is this normal?

Mlharder by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Nee contract old sim not payed off

I have an iPhone that I’ve smashed however I want to open up a new contract pay monthly.if I did this whilst I still have an exceeding amount to pay of on my current phone but placed the sim into the new phone how would paying off work?Is that do abl...

Lily143 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Discount

Recently upgraded, trying to get my discount applied but it's saying my national insurance number is already in use. Please help!

Lisa3626 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! O2 Refresh - airtime question

Hi, I'm currently on an O2 Refresh tariff where my bill is split into two parts, I understand I need to pay the device of fully, which is spread over 3 years when I originally took out the tariff. My question is, the airtime, is that part of the cont...

Chazypax by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bills

helloI have tried several times to contact o2 to discuss my bill but the call end almost immediately. Can o2 please call me as there is no email address and the talk to customer service through the app isn't working. Many thanks

Ian82 by Level 1: Joiner
  • 5 replies
  • 0 kudos


My contract is ends I'm looking what you can offer to me 

Barbara70 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Keeping my old number

Hi there, I recently moved to O2 and completed the online form to keep my old number, but it's been 3 days since I completed the form and I still have the new number. I've tried calling 202 but it just hangs up on me, so I have no way of speaking to ...

Armando by Level 1: Joiner
  • 7 replies
  • 0 kudos