Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Traveling to America

Hi I am bit confused to what data I can use abroad. I have a contract with unlimited data, unlimited minutes, unlimited texts. I am traveling to America and wonder if I will get charged to use my data? Do I need to add a bolt on ? thanks

Resolved! Bolt on

Hello, Over the weekend I purchased a data bolt on and it wasn’t added to my account. I used my friends ‘hot spot’ to get enough data to log on to my account but it didn’t go through and she has just told me that extra data had been added to her acco...

Resolved! How do i change my credit card details?

Hi, I pay by auto top up which comes off my credit card monthly. I now have a new credit card so need to update my credit card details, but I can’t find anywhere online to do this. I have searched the help pages and they say go to ‘manage payment car...

Resolved! Upgrade loyalty outbound call?

Hi all, New to these forums so apologies, I have an iPhone 12 Pro Max with o2 and have had it for over a year, last month or two I lost my phone and haven’t got it back, iCloud has been disabled, phone barred etc, I have obviously continued paying fo...

Resolved! Returning upgrade phone

Hello, please could you let me know how I go about returning my upgrade phone? I haven’t changed my mind and would like to keep my current device. Thank you!

Resolved! pac code

Hi just got a new phone and also transferring my number from vodafone to o2...i gave my pac code at time of ordering. had my new phone on now for a few hours but still not connected to o2...how long does it take? oredered my phone on a friday. so wil...

Resolved! My bill

I was looking to find out if i can change my bill date and also why my will is so high?

Resolved! 88222 charges

I’m getting charged about £15 pm for messages to the number 88222 but I don’t send any messages or receive any as far as I can see - would these be from a game my son plays on my phone? Any help / advice would be much appreciated

Resolved! First Bill Question

Hi,Might be a stupid question but I took out a new sim only contract on 2nd January and my number was switched over on the 5th. I then had a monthly charge taken from my account on 19th January. I've just received my bill this morning for the payment...

Resolved! O2 Open and iPhone 14

Does anyone know why O2 Open and the new Apple iPhone 14 phones are not eligible for O2 Open discounts? In the past, the discount was applicable at the beginning but now it isn't for the latest batch of phones. I am guessing there will be a time limi...

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