Solved: No data in Crete

KNNGUYEN · ‎07-10-2022

I’m currently in Crete and can’t use my data, calls or text despite my phone saying that I am connected to Cosmote 5G.
Can someone help with this?

pgn · ‎07-10-2022

Manually search for another network
Step the phone down to 4G, or even 3G, and pick a different (Greek!) Network - if you latch onto a Turkish network, roaming charges will apply, so be careful.
Reboot the phone
If you have an iPhone change your data APN to "mobile.o2.co.uk"
Turn off WiFi calling, if enabled.
If still not working then contact O2 to remove the Roaming bar on your account O2 can be contacted via Social Media on the links just below this post.

Links to O2 Social Media Team here

View solution in original post

pgn · ‎07-10-2022

Manually search for another network
Step the phone down to 4G, or even 3G, and pick a different (Greek!) Network - if you latch onto a Turkish network, roaming charges will apply, so be careful.
Reboot the phone
If you have an iPhone change your data APN to "mobile.o2.co.uk"
Turn off WiFi calling, if enabled.
If still not working then contact O2 to remove the Roaming bar on your account O2 can be contacted via Social Media on the links just below this post.

Links to O2 Social Media Team here

O2