Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! £5 free credit

I received a message that said Grab some credit on us. Grab some credit on us. Get £5 free Pay As You Go credit when you register with My O2.So I registered but I don’t know how to activate the £5 credit?Can you help?

Tantam by Level 1: Joiner
  • 2 replies
  • 0 kudos

living abroad and getting hold of O2 customer service

So Ive been living in Australia (a lot longer than I thought I would - 6years now!) and I have kept my mobile active whilst away for the trips back I do once/twice a year.Ive always seen two charges come out of my UK account. One for £19.99 and the o...

MelHux by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Direct debit date

afternoon, I need to have my direct debit date changed to the 28th of each month i have tried to contact o2 with no luck.

RossD by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Payment

I need a number to speak to the actual payment team not a computer, been trying for days the original number is no longer in use 0800 587 4005 is there any other numbers.

ElliotC by Level 1: Joiner
  • 1 replies
  • 0 kudos

Data Roaming

I am currently in France outside any wifi connections and cant get on the internet or send texts with attachments eg photos. I dont seem to receive 4G even tho other users can. I have data roaming switched on and 4G Volte. Can anyone help advise plea...

PN by Level 1: Joiner
  • 2 replies
  • 0 kudos

Annoyed with o2 paying for a contract I can't use

I have a samsung a20e on contract. My handset has stopped working for a week now. I've tried for 3 days and I cant get through on the phone or online.My handset just point blank refuses to accept incoming calls or text messages. I'm missing calls eve...

Ozaric by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Please open online chat

I received a text informing me that my minimum contract term had expired. Please can I discuss options

1545ajrJ by Level 1: Joiner
  • 4 replies
  • 0 kudos

Disney+ Question

Hi All, New customer here. I had a bit of a mare getting into my MyO2 account but now that im in, i can see that i can get £2.00 off my airtime bill if i sign up to Disney+ My question is: What if im already a Disney+ subscriber? Can I link my existi...