Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone upgrade - is it linked to the existing SIM or can another O2 SIM be used in it?

My partner and I are both SIM only O2 pay monthly customers. I am going to take advantage of an upgrade to a new phone and new sim plan - when the new phone arrives, can my partner put her sim in it and use it, as her phone is currently broken? Or wi...

Resolved! Delivery

How do I rearrange my delivery

Resolved! Cancel online order

Hi. I make one mistake. I order one tablet. And i whant the cancel that order. What i have to do?

Resolved! iphone 14 stock

When will my phone be in stock please

Resolved! Rolling balance disappeared, no service. Impossible to speak to someone to get it resolved

Rolling balance disappeared, no service. Impossible to speak to someone to get it resolved. very disappointed

Resolved! Phone not registered

Hi when I make calls phone says not registered on the network what can I do.

Resolved! Tracey fetchs

I need help paying my bill

Resolved! Poor network connection

Dear O2,I am using sim contact last six months, I am facing problems with the network at my home area in Harrow as well as at my workplace in the Richmond area. I am not getting 4G speed.I am fed of the service so I want to terminate my contract. So ...

Please help terrible problems with new iphone

I've been with o2 since forever, over 20 years.All good, until this week.I've just upgraded from one Iphone to another, and nothing is working on my new phone. A few days my old phone started to only work on wifi, not receive or send any type of mess...

Resolved! Double top up

Dear Sir/Madam, Sorry that I made mistakes for the monthly top up. I paid two times of top up on November (11/11/2022), so the bank deducted £10+£10 in my bank account. Actually, it should be £10 only. Please help to check my monthly bill. However, h...

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