Declined a contract

[Anonymous]

Hi, I applied for an iPhone on contract with O2 but in the shop it was declined straight away without an explanation , so I checked my credit reference as I have never been declined credit. And there is nothing on there, I have a very good rating . So I rang O2 and went through the the story and procedure and again was told it was to do with security and gave me an email to write too, which I did. I eventually got a standard reply saying ' O2 also used business policies and I haven't meant the critiera on this occasion ' I have since written and asked again what are 'business policies' but no one is answering me. I need to get a new phone asap and wanted it to be on O2 as I can get discount with family & friends and it's the best reception where I am. Can anyone help me to know what 'business policies ' are please so I can deal with this. 

Jacqui 

[Anonymous]

We did have insurance but we get the phones though 'phones 4 you' so it was all cancelled

[MI5]

I'd suggest a google search for insurance esp as phones got lost / broken regularly at uni's

[Anonymous]

I do understand what everyone is say and I've told her when the contract is up it her who will be paying for it. But at the moment I just wanted to go back to O2 and wanted to know about 'Business policies' but no one knows so I will go back into the shop to see if I can get anywhere . Thanks 👍🏻😁

[MI5]

Let us know if they tell you please......?

[Anonymous]

I will update here if I get anywhere during the week. Figures crossed . Thanks