Solved: wifi goes off

audrey213 · ‎31-08-2015

Got a text to say I have used 80% of my data. Should be on WiFi in the house where I use it most. It seems to stop connecting. Got a Lumia 950.

MI5 · ‎31-08-2015

Reset your router and forget your connection on phone. Reconnect to it and keep your eye on it.
It might be that you are using data when away from home so check in settings >Data sense to see where it's going most.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎31-08-2015

Reset your network settings & reset your router as well just to be sure

MI5 · ‎31-08-2015

Reset your router and forget your connection on phone. Reconnect to it and keep your eye on it.
It might be that you are using data when away from home so check in settings >Data sense to see where it's going most.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎31-08-2015

Have a look on your phone to see which apps are using this up... FB, Instagram and Spotify are notorious for using up data.

Veritas Numquam Perit

O2

wifi goes off

Switch up query

Uber & texts from them in the USA

Tariff change

DPD - Return to sender? What happens now

Not receiving incoming texts and calls