Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 8
Registered: ‎12-07-2012
Accepted Solution

wifi goes off

Got a text to say I have used 80% of my data. Should be on WiFi in the house where I use it most. It seems to stop connecting. Got a Lumia 950.
Highlighted
Anonymous
Posts: 0

Re: wifi goes off

Reset your network settings & reset your router as well just to be sure

Highlighted
Posts: 108,635
Topics: 561
Solutions: 14,391
Registered: ‎04-04-2012

Re: wifi goes off

Reset your router and forget your connection on phone. Reconnect to it and keep your eye on it.
It might be that you are using data when away from home so check in settings >Data sense to see where it's going most.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 92,817
Topics: 751
Registered: ‎14-01-2013

Re: wifi goes off

[ Edited ]

Have a look on your phone to see which apps are using this up... FB, Instagram and Spotify are notorious for using up data.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker