Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

ipad pro insurance

well im back about the o2 insurance, well on phone, online and instore they all say before the end of the month. They wouldnt do this with a phone as we neeedd insurance and house insurance dont protect against unauorised calls. 3 stores saying its b...

Resolved! Contacting O2

I ordered an iPad, as a new customer, last night and got the order confirmation with a link to track the order. When I follow the link it asks me to log in then says there was a problem locating the account and gives a "solve the problem" link. Click...

How Stupid can O2 be?

How stupid can O2 get? I have recently left O2 and gone to 3 for various reason, the main one being O2s inability to communicate in plain englishI received a text yesterday saying they would be taking (the last) payment on what ever date and to click...

DISGUSTED with O2 Service in porting old number

I’m disgusted with O2 service. I’ve been with O2 for quite a few years and I decided to move to Virgin to get a cheap SIMO deal. The problem was that I didn’t do my research and wanted more than 3G and I wanted visual voicemail on my new iPhone 6s. S...

Resolved! How long does it take for O2 to update your credit file?

Hi Was browsing through my credit file with Equifax, and noticed that my loan agreements with O2 (Device Plans on Refresh) haven't been updated yet. I've settled two of them recently - one over a month ago, another - just a few days ago, yet can't se...

Resolved! Monthly Tariff

How do I check what my monthly tariff is?

Resolved! £117 bill!

I had a bit of an issue with my direct debit recently and so without realising my payment had not come out on the 15th as planned. Upon noticing this I went onto My o2 and saw that I was over my monthly minute allowance by £14 (not surprised as I had...

Monthly really MORE than PAYG?

My contract is up in Jan and I've worked out that paying monthly (even if I buy the phone up front) it works out 54 pounds more at the end of the 2 years than buying on PAYG and topping up a tenner a month for 2 years. Is this right? If so I cannot s...

Trying to recontract :(

I have 2 O2 refresh contracts and one is at renewal stage. I want the 128Gb iPhone 6s and retentions via live chat offered to waive upfront £70 cost but wouldn't budge on line rental. I explained I would be happy to recontract there and then at no up...

Can't stop O2 More Texts

I am getting fed up with texts about O2 More and can't cancel them. Each text says to send stop to 20502, but every time I try, I get message failed. I've used the standard Hangouts SMS app and O2's TU GO app on my Nexus 5 with the same results.Does ...

O2

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