Solved: Deposit

Anonymous · ‎07-12-2015

Hi

I paid a deposit when I got my new contract i
Late october this yeat and I'm just wondering when I will be getting it back? I pay by direct debit and haven't missed any payments.

Thanks in advance.

MI5 · ‎07-12-2015

Yes, it is. Call cs on 202 and request it refunded to you or your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎07-12-2015

its usually 3 months of clear billing if i remember correctly

MI5 · ‎07-12-2015

Yes, it is. Call cs on 202 and request it refunded to you or your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-12-2015

So will that make it due for January?

MI5 · ‎07-12-2015

Yes, after 3 bills have been paid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Curr946 · ‎07-12-2015

Wouldn't the deposit just be added as a credit to your account, and as such, you wouldn't have to pay a bill for a few months.

Current Phone: Sony Xperia XZ Premium

Anonymous · ‎07-12-2015

If that's the case then I'd rather put it towards my device payment.

MI5 · ‎07-12-2015

You can choose what you do with it.
Have it returned, add as airtime credit or pay towards device plan.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎08-12-2015

Just remember @Anonymous you WILL have to ring and remind them. They should do it automatically but occasionally need chasing...

Veritas Numquam Perit

Anonymous · ‎08-12-2015

Just spoke to someone through the chat service. I have to call in January and they return it to my bank account.

Thanks everyone.

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