Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237327 Views
  • 2 replies
  • 2 kudos

Resolved! O2 selling my information to telephone marketers

Just got a new mobile number with 02, and low and behold, I am now receiving nuisance marketing calls on this number. How could a marketing company possibly have associated my name with this phone number any other way than 02 selling my personal info...

Anonymous by Not applicable
  • 5460 Views
  • 10 replies
  • 0 kudos

Resolved! Phone Completely Barred for 3 Days Now. No-one I've called at O2 knows hows to fix it.

I have been a loyal O2 customer for over 10 years. I have stayed with O2 because I believe they provide a good service. My experiences recently have made me severely doubt that. Early on Wednesday, 4th February 2015 while at work I received a call fr...

Anonymous by Not applicable
  • 10730 Views
  • 90 replies
  • 0 kudos

Cant even order it!

I'm trying to order me a iphone 6 plus refurb and the support doesnt even help after 5 hours of trying to get help!! Both my cards have given an error on the page and I cant proceed to part 3 of the order and has been told to "keep trying to order it...

Anonymous by Not applicable
  • 6708 Views
  • 28 replies
  • 0 kudos

poor signal in Ealing

Hello, I have recently moved to Ealing, W5, and the signal here is so poor to make it impossible to make or receive calls, not to mention using 3G data. A quick search on status.o2.co.uk/ for my postcode reports a broken mast in the area. How long th...

Anonymous by Not applicable
  • 3036 Views
  • 3 replies
  • 0 kudos

Resolved! SIM swap not working.

I've just bought an iPhone 5s on Pay and Go (text and web). My old phone was a Samsung Galaxy and so in the shop they gave me a new nano SIM and got the SIM swap process going. Nothing happened after 24 hours (old phone still active and new phone sho...

Anonymous by Not applicable
  • 17459 Views
  • 9 replies
  • 0 kudos

Resolved! EU Calls

Is there a contract with O2 that I can take out that allows me to use my minutes to call EU numbers and also allows me to be in the EU and and use my minutes to call home.Also do the same with my data allowanceAny information appreciated

Anonymous by Not applicable
  • 3909 Views
  • 10 replies
  • 0 kudos

Resolved! Contract accepted?

Hi I placed an order earlier for an iPhone 6 (pay monthly) received several documents and my order is being reviewed. Does this mean I have been successful, declined. Can anyone help please? Thanks

Anonymous by Not applicable
  • 4430 Views
  • 6 replies
  • 0 kudos

Disingenuous app and poor automated payment

1. Your MyO2 app is disingenuous. It informs us that we can pay our monthly account via it.That is patently UNTRUE.2. For many years now I have asked repeatedly asked (we have corresponded several times on it to no outcome) that your automated teleph...

Anonymous by Not applicable
  • 4883 Views
  • 16 replies
  • 0 kudos

Resolved! A simple change of name request not so simple

I have sent in my details to allow a change of name and when trying to find out if it's complete I have been hung up on 3 times, on hold for in excess of 30 mins before being hung up on and told a simple change of last name will take FIVE WORKING DAY...

Anonymous by Not applicable
  • 4627 Views
  • 5 replies
  • 0 kudos

Resolved! old bills

My O2 seems to have changed. I want to view some old bills but now it seems I can't. Surely it must be possible. I need the bills to reclaim expenses at work. Whateverhappened to 'if it ain't broke don't fix it'??

Anonymous by Not applicable
  • 4176 Views
  • 6 replies
  • 0 kudos